How to Contact Philippine Airlines Customer Service [Guide 2024]

Last Updated on April 4, 2024 by Rick Spiegel

Traveling with Philippine Airlines for the first time and having no clue how to contact Philippine Airlines? Don’t fret, you have to come to the right place. In this guide, you’ll get all the details of how to contact Philippine Airlines. The airline offers several ways through which you can easily connect with the customer service team of Philippine Airlines. All these methods include both online as well as offline ways to connect with the Philippines Airlines executive.

So, it doesn’t matter whether you need assistance with your existing reservation or a new booking. You can connect with airline officials to get solutions to your issues. The airline officials will resolve all your concerns as soon as possible.

Table of Contents

How to Contact a Philippine Airlines Customer Service Executive?

As mentioned earlier Philippine Airlines provides both online as well as offline ways through which a passenger can connect with the customer service team. The options that Philippine Airlines offers to contact the airline executive include:

Phone Call
E-mail
Social Media
Whatsapp
Webchat

How to Contact Philippine Airlines Via Phone Call?

You can easily contact Philippine Airlines via their phone number. To connect with the executive through a phone call, you must follow the given steps:

First, begin by visiting the Philippine Airlines official website.
Now, go to the “Contact Us” section.
Once you are on the ‘Contact Us page, here you’ll get the list of contact numbers along with their locations.
So, select the location as per your requirement and dial the phone number.
Once you are connected with the executive share your reason for contacting the Philippine Airlines executive
The representatives will provide you with the best solution as per your requirements.

List of Phone Numbers of Philippine Airlines representatives as per Different Locations

Here is a list of hotline numbers of Philippine Airlines representatives according to different locations:

Locations	Phone Numbers	Operating Hours
United Kingdom	+44 808- 164-9888	Daily- 8:00 a.m. to 8:00 p.m. (including holidays)
Hong Kong	(852) 2301 9300	Daily- 9:00 a.m. – 6:00 p.m.
Japan	81-3-6262-5663 (International call) 0570-783-483 (Domestic call )	Mondays to Fridays- 9:00 a.m. – 5:00 p.m. Saturdays, Sundays, and Holidays (Closed)
China	+86 400 1002752	Daily: 9:00 a.m. to 6:00 p.m.
Australia	02 9249 9900	Mondays to Fridays: 10:00 a.m. – 5:00 p.m. Saturdays, Sundays, and Holidays (Closed)
Philippines	(+63) 919-056-2255	–
U.S./Canada	1-800-435-9725	–

Send an E-mail to Philippine Airlines Executive to Resolve Queries

If you are facing any issues, or want to share any positive or negative feedback, then you write and send an email to Philippine Airlines. The airline will resolve all your concerns after receiving your email. To share your concerns via an email, follow the instructions mentioned below:

First, visit the official website of Philippine Airlines.
Next, go to the New Feedback Email Address section. Here you’ll get the new email ID of Philippine Airlines.
The new E-mail address of Philippine Airlines is [email protected]. Earlier the email address was [email protected].
So, write and send your feedback or concerns on the new email ID.
While writing the email, make sure that you write your issues or problems in brief. This will help the executive understand your problem in a better way.
Once you send your email address, wait for some time to get a response from Philippine Airlines representatives.

Send a DM on Social Media Platforms to Get Quick Solutions

Social Media has become an important part of everyone’s day-to-day life. So, if you are facing any issues with your Philippine Airlines flight itinerary, then you can send a direct message to the airline executive on their social media platform. You can follow the given instructions to send a DM on the social platform of Philippine Airlines:

First, head back to the Philippine Airlines official website.
After that, go to the ‘Contact Us’ section.
Now, scroll the page, here you’ll get all the social media platforms.
Click on any of the options, and send a DM.
Philippine Airlines is present on various social media platforms, including Facebook, Instagram, Twitter, YouTube, and LinkedIn.
You can choose any handle to send your concerns. All you need to do is write and send your concerns.
Once you send the query or concern wait for some time to get a revert from the Philippine Airlines executive.

Start a Chat on WhatsApp to Get Instant Solution

Another option to get an instant solution from a Philippine Airlines executive is via WhatsApp. To start a conversation on WhatsApp follow the given instructions:

First, head back to the Philippine Airlines official website.
After that, go to the “Contact Us’ section.
Here you’ll get the “WhatsApp” option. Click on it to start the conversation.
After clicking on the “WhatsApp” option, a new page will open.
Now, start the chat, but if you haven’t installed WhatsApp, install it first and then start the conversation.
That’s how you can get instant solutions to your queries via WhatsApp.

Start a Conversation on Messenger to Connect with Philippine Airlines Agent

Philippine Airlines also offers the facility to start a conversation with a Philippine Airlines customer service agent via Messenger. To connect with Philippine Airlines representatives follow the steps mentioned below:

Firstly, head back to the official website of Philippine Airlines.
Next, go to the “Contact Us” section.
In the Contact Us section, you’ll get the ‘Messenger’ option.
So, click on the messenger option, and a new page will open.
On the new page, you have to enter your email address or phone number along with your phone number.
Once you enter all the required details, click on the “Continue” option.
Now, start the conversation with the Philippine Airlines executive.
The airline agent will instantly resolve your query.

Start a Webchat with a Philippine Airlines Representative to Get Answers to the Questions

Philippine Airlines also offers the facility to webchat with the representative of Philippine Airlines to resolve concerns related to existing reservations with the airline. So, you can follow the given instructions to start a webchat with the airline executive of Philippine Airlines:

First, head back to the official website of Philippine Airlines.
Now, go to the ‘Contact Us’ section.
Now, scroll the page, here you’ll get the ‘Webchat’ option.
After that, you’ll get a list of multiple options including feedback or compliments, a refund, disability assistance, etc.
Select any of the options as per your requirement and click on the ‘Next;’ option.
After that, you’ll get a form. Fill out the form with the correct details and ‘Submit’ the form.
Once you submit the form, wait for some time to get a response from the airline.

Frequently Asked Questions (FAQs)

How can I send an email to a Philippine Airlines executive?

If you have any concerns or want to share your valuable feedback with Philippine Airlines, then you can write and share your feedback by writing an email to the customer service team of Philippine Airlines. You can send an email to [email protected]. However, while writing the email make sure to write your concern in brief. It will help the airline executive understand your issues or concerns in a better way.

Can I text to Philippine Airlines executive to seek assistance?

Yes, you can send a text to the Philippine Airlines executive to seek assistance. Philippine Airlines offers the facility to send a text on various platforms including WhatsApp, Viber, and iMessage. So, the passengers can connect with the airline executive on any of these platforms to seek assistance.

Do I need to print my ticket on Philippine Airlines?

The printout of your flight ticket is important if you are flying with Philippine Airlines. You can take a printed or digital copy with you to present it at the check-in. Moreover, you must take your government-issued photo ID or passport with you while flying with Philippine Airlines.

How do I contact Philippine Airlines by phone?

You can contact Philippine Airlines by phone via a direct phone call. Philippine Airlines provided a dedicated phone number to all the flyers as per their locations. So, you can dial the phone number of the airline agent as per your region or location.

How to chat with Philippine Airlines?

Philippine Airlines is available on various social media platforms. So, you can chat with the airline representative on all these social media handles including, Messenger, Viber, WhatsApp, and MyPAL Webchat.

What is the Philippine Airlines customer service number for Cebu travelers?

The customer service phone number of PAL for Cebu passengers is (032) 340-0191. So, flyers can connect with the live person of Philippine Airlines from 7:00 AM to 11:0PM

How do I contact the PAL customer service team?

Philippine Airlines offers several ways to its passengers through which they can connect with the customer service team. These options are phone calls, social media, WhatsApp, Messenger and so on.

How do I call Philippine Airlines from the US?

You can easily call Philippine Airlines from the US via their dedicated phone number. You’ll get the phone number on the Philippine Airlines official website. The phone number for all the US travelers is 1-800-435-9725.

How do I connect to my Philippine Airlines representative via Messenger?

Philippine Airlines offers multiple ways through which a traveler can connect with airline officials. One of these options is chat on Messenger. You’ll easily get the Messenger option on the Philippine Airlines official website. Click on the Messenger icon and start the chat with the executive to seek help.

Can I chat with the Philippine Airlines officials via WhatsApp?

Yes, you can chat with the Philippine Airlines officials via WhatsApp. The WhatsApp option is available to all flyers. You can chat with the airline representative to get answers to all your queries.

What is the phone number of Philippine Airlines for its Hong Kong travelers?

Philippine Airlines provides a dedicated phone number to its travelers as per different regions. So, if you are from Hong Kong, then you can call (852) 2301 9300 to get help from the airline agent. You can call them from 9:00 a.m. – 6:00 p.m. 9 (Daily).

Can I send a DM to a Philippine Airlines representative to seek help?

Yes, you can send a DM to a representative of Philippine Airlines to seek help from them. The airline is present on various social media platforms such as Facebook, Instagram, Twitter, YouTube, and LinkedIn. So, you can send your concerns on any of these platforms.

Does Philippine Airlines offer a Webchat option to its flyers?

Yes, Philippine Airlines offers the Webchat option to its flyers. The Travelers will get the Webchat option on the Philippine Airlines Official website. So, they can easily ask their doubts or concerns from the agent regarding their flight itinerary.

How can I connect with a Philippine Airlines agent from China?

You can connect with a Philippine Airlines agent from China via a phone call. You can call +86 400 1002752 and once you are connected with the agent share your reason for contacting the executive.

Can I reach out to a PAL representative from the United Kingdom?

Yes, you can reach out to a PAL representative from the United Kingdom to resolve all your concerns related to your flight booking. To seek assistance via phone call dial +44 808- 164-9888 and share your questions to find answers. You can call the airline executive from Daily- 8:00 a.m. to 8:00 p.m.