How to contact Air Asia

How To Contact Air Asia Customer Service: Phone, Chat & Email

7 minutes, 6 seconds Read

Last Updated on March 27, 2024 by Rick Spiegel

If you have a booking on Air Asia, then you are up for an amazing experience. But, what if you want to modify your ticket, reschedule, or cancel it? You might feel the urge to reach out to the Air Asia agent. So, how to contact Air Asia? Well, there are numerous ways one can connect with the airline. 

How to Contact Air Asia Customer Service via Phone?

If you want to know how to contact an Air Asia representative, then a phone call should be the first method you try. Connecting with Air Asia over a phone call is the easiest way and the dedicated hotline number allows travelers to connect and resolve their concerns in no time. 

The representatives are well-trained and will assist you in a transparent manner. You can call the following phone number to speak with Air Asia Customer Service. 

RegionServicePhone NumberWorking Hours
AustraliaAirAsia & AirAsia X flights
(Voicemail Service)
+6123813838824 hours
Monday to Sunday
ChinaAirAsia & AirAsia X flights
(Customer Support Line)
+8620666188558 am – 9 pm Monday to Sunday
IndonesiaAirAsia & AirAsia X flights
(Voicemail service)
+62212927088024 hours
Monday to Sunday
JapanAirAsia & AirAsia X flights
(Voicemail service)
+8133527789824 hours
Monday to Sunday
South KoreaAirAsia & AirAsia X flights
(Voicemail service)
9 am – 6 pm
Monday to Friday
TaiwanAirAsia & AirAsia X flights(Customer Support Line)+8862772830808 am – 9 pm
Monday to Sunday
ThailandThai AirAsia & Thai AirAsia X
(Voicemail Service)
+66202978628 am – 9 pm

Live Chat with Bo 

If you want instant assistance, then you can choose the Air Asia Live Chat Assistance – Bo. 

You can Chat with Bo via-

  • AirAsia MOVE app
  • Support page

Here are steps you can take to chat with Bo. 

  1. On the support page, you can find the online chat option in the right corner. 
  2. Click on it and a window will pop up. 
  3. The virtual assistant Bo will greet and provide a list of options. 
  4. Choose from the option or type your message in the below bar. 
  5. The chat assistant Bo will provide the answer. 

How to contact Air Asia via Email?

Email is still an effective way of contacting Air Asia or any other airline. 

If you have any queries with your Air Asia rewards, then you can reach out to the airline by sending an email. 

If you require assistance with group booking on Air Asia, you can email the following:

Send Your Feedback 

If you want to express a compliment or a complaint, then you can use the virtual assistant Bo. Here are steps you can take to submit your feedback. 

  • Click the “Chat with Bo” icon or the chat bubble at the bottom right of the Customer Support page on the official website. You can also simply open the AirAsia mobile app, click the chat bubble, and select AirAsia Support – Live Chat if you’re using it.
  • Once the chat window appears, offer your comments by following the instructions below. 
  • Please choose “Travel” from the main menu.
  • Select “AirAsia Flights.” You can also choose the corresponding option for other items.
  • Now move left to choose the “Feedback” option.
  • After that, choose between leaving a “compliment” or a “complaint” as your form of comment.
  • Enter your reservation number, if applicable.
  • Choose the subcategory, for e.g., “Service” that corresponds with your feedback.
  • Enter your subject line.
  • Now, enter your email address. 
  • If your booking number contains more than one travel, choose the one you want to provide comments on. Note that each case submission may only have one travel selection.
  • To leave a review, click the provided link.
  • Click the provided link to send in your attachment.
  • Upon completion of the call, an email will be sent to the email address you previously provided along with your case reference number. 
  • You can check the status of your feedback with the help of the reference number.

People Also Ask

How do I speak to AirAsia customer service?

If you want to speak with an Air Asia customer service agent, then you have multiple options. You can choose to connect with the executive via phone call. You can also chat with the virtual assistant Bo. 

How do I talk to an AirAsia staff?

The best way to talk to an AirAsia staff is to connect over a phone call. Air Asia provides dedicated phone numbers for the specific country. The executives are available 24/7.

How do I email AirAsia customer care?

If you want to contact an Air Asia agent through email, then you can email [email protected]. For more information, you can also contact customer support at 

How do I contact AirAsia for a refund?

With the help of virtual chat Bo, you can contact Air Asia for a refund. You need to download the Air Asia Move app, and then click on the Ask Bo option. Pick “Travel” and then “Any Airlines” Now, choose “Can I ask for a refund?” Enter the reason and submit your refund request.

Is Air Asia a good airline?

Air Asia is a low-cost carrier with headquarters in Malaysia. It is a good airline in terms of cost-effectiveness and operations. However, the airline is very far from expectations in terms of in-flight amenities and other privileges. 

Does Air Asia have a virtual chat assistant?

Yes, Air Asia has a virtual chat assistant. The name of the virtual chat assistant is Bo. Travelers can use the online chat assistance option to get quick information for travel.

Can I contact Bo at any time?

You can contact Air Asia’s live chat assistant Bo at any time. It is available all days of the week. You can chat with Bo from any part of the globe and seek the desired information. 

How to contact Air Asia Chat Assistant Bo?

You can connect with Bo via, the AirAsia MOVE phone app, or the support page. You will find the chat icon in the right corner of the official website. Click on the icon, select Air Asia flights, and choose the option from the list to start the chat.

How do I chat with an Air Asia agent?

You can chat with an Air Asia agent with a few simple steps. 

  • Launch the Air Asia Move app. 
  • Click on the chat bubble. 
  • After that, choose the Air Asia Support – Live Chat option. 

How can I contact Air Asia for missing reward points?

If your Air Asia reward points are missing, then you need to send an email with a brief description to the airline you can send an email at [email protected] for any assistance. 

How do I contact Air Asia Japan?

You can dial +81335277898 to speak with an Air Asia executive for all flight bookings in Japan. The agent will be available 24/7. For reward points assistance, you can email at [email protected]

What is the name of the chatbot in AirAsia?

Presently, the name of the Air Asia chatbot is BO. Travelers can find the Ask Bo on the official website and the Air Asia Move app. It has replaced the AI chatbot AVA. 

Can I send feedback to Air Asia?

You can send feedback to Air Asia via the chatbot Bo. Once you open the chat window, choose the Travel option followed by the Air Asia flight option. Now, select the feedback option. You can send a complaint or compliment. 

Is the Air Asia assistance team available 24/7?

Air Asia strives to provide quick assistance to the passenger. It resolves the concern of the passenger in no time. It is available 24/7. However, if you want quick assistance, you can also seek chatbot Bo for your help.

What is the official app for Air Asia?

The Air Asia Move is the official app of AirAsia Airlines. Travelers can use the app to book flights with Air Asia. They can find hotels and transport accessibility with the help of the Move app.


Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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