How To Contact Kenya Airways? Call, Email, And Contact Form

6 minutes, 32 seconds Read

Last Updated on June 14, 2024 by Rick Spiegel

If you are wondering about how to contact Kenya Airways, then you are at the right place. You can contact the Kenya Airways representative through several mediums. These methods include both online and offline ways.

So, make sure to read the guide till the end to know all the ways to get in touch with the executive. By the end of this guide, all your doubts or issues will be resolved regarding the options to contact the airline to resolve flight-related issues.

How to Contact Kenya Airways Executive?

Are you thinking about how to contact Kenya Airways. Well, there are many options through which you can contact Kenya Airways. The airline offers both online and offline options, which you can use to seek help from the executive. The ways by which you can reach out to the airline representative are:

  • Call the Airline Representative.
  • Fill out the contact form.
  • Send a message on social media handles.
  • Compose and send an Email to the executive.
  • Send a Message on WhatsApp to seek help.

How Do I Contact Kenya Airways Via Phone?

If you have reserved your travel ticket with Kenya Airways but now you want to make some specific changes in your itinerary like changing the flight and date, adding baggage, etc. then you can dial the contact number of Kenya Airways representative by dialing the official phone number that is 1 (866) 536-9224. The executive will resolve your issue as soon as possible. 

Below is a list of different countries, along with phone numbers. So, you can dial any of these phone numbers according to your region.

Countries Contact Number
Australia1300 787 310 
China+  (8620)-3866-3119 
Denmark+ 45 78 790 730 
France01 76 44 10 58 
Germany+ 00 49 6031 737630 
Italy + 39 0236212223
Korea + 254 705 474 747 
Malaysia+ 603 2691 7100
Mexico+ 001 855 967 4428
South Africa+ 2710 226 9130 

So, that’s how you can contact Kenya Airways executive via a phone call as per your location.

Steps to Send an Email to Contact Kenya Airways

If you are unsure about how to contact the executive by sending an email, then don’t worry. Kenya Airways offers an email facility as well. So, you can write and send an email message to get the answer to your flight-related question. To send an email to the airline, follow the quick steps given below:

  • Firstly, visit the official website of Kenya Airways.
  • Now, go to the ‘Customer Support’ section.
  • In the Contact Us section, you’ll get the official email ID that is [email protected]
  • However, make sure to write your concern in detail so that the airline representative understands your problem in a better way.
  • Once you send the email, wait for some time to get a response from the airline’s agent.
  • That’s how you can contact Kenya Airways representatives via email.

Push A DM on Social Media Platforms to Get Your Queries Resolved

There are many flyers who use social media platforms to reach out to the Kenya executive as it is one of the easiest methods. However, if you don’t know how to contact Kenya Airways via social media platforms, then you can follow the given instructions to send a DM on the Kenya Airways social media platform. 

  •  Firstly, go to the Kenya Airways official website.
  • Now, go to the  ‘Contact Us’ and scroll down the page.
  • In the right corner, you’ll see the various social media icons.
  • The airline is present on various social media platforms, including Facebook, Instagram, LinkedIn and Twitter.
  • So, you can choose any of these platforms to send a Direct Message to the airline.
  • Once you have selected the social media account, write down the issue that you are facing in your reservation. Also, make sure to write the query in brief.
  • Now, send the DM and wait to get a response from Kenya Airways.

Fill Out The Contact Form To Seek Help

You can also fill out the contact form to get connected with Kenya Airways representatives. You can fill out this contact form for various reasons such as refunds, account queries, delayed baggage, group bookings, complaints, or feedback. However, if you are unsure about how to contact Kenya Airways via a contact form, then here are the simple steps to fill out the contact form.

  • Firstly, visit the official website of Kenya Airways.
  • Now, go to the ‘Customer Help’ section.
  • Once you find the ‘Inquiry Form’ option, click on it.
  • You can fill out this contact form for various reasons Enquiry, complaints, or compliments.
  • Now, fill out all the details accurately asked in the respective fields.
  • After that submit your form and the representatives of Kenya Airways will contact you soon.

Start Chat on WhatsApp with Airline Agent to Seek Help

If your query or concern is still not resolved, then no need to worry. You can reach out to the Kenya executive via WhatsApp. However, if you don’t know how to contact Kenya Airways via WhatsApp, then follow the given instructions:

  • Firstly, visit the official website of Kenya Airways.
  • Now, go to the ‘Customer Help ’ section.
  • Here, you’ll get the official WhatsApp number of Kenya Airways which is +254 705 474 747.
  • Now, start the chat with the representative to seek assistance.
  • The executive will share the best possible solution as per your concern.

Frequently Asked Questions (FAQs) 

How do I contact Kenya Airways from the United States?

If you are in the USA and want to contact Kenya Airways, then you can call the airline executive. All you need to do is dial +254711024747. Once you are connected with the representative, share your reason for contacting the agent.

How do I contact Kenya Airways by WhatsApp?

Kenya Airways offers several alternatives to contact the Kenya Airways. One of the alternatives is to start chatting on WhatsApp. To connect with the Kenya Airways customer service agent on WhatsApp, use the official phone number, which is +254 705 474 747.

How do I complain to Kenya Airways?

If you have recently traveled with Kenya Airways and you had an unsatisfactory experience during the flight or with any of the airline’s employees, then you can file a complaint with the Customer Relations Department of Kenya Airways.

Where is Kenya Airways headquarters located?

The headquarters of Kenya Airlines are in Embakasi, Nairobi Kenya.

How do I contact Kenya Airways?

There are several ways to contact Kenya Airways. You can connect with the Kenya Airways customer service representative via phone calls, email, and social media.

What is the phone number for Kenya Airways?

The phone number for Kenya Airways is – 1 (866) 536-9224. You can reach out to the airline official by dialing this phone number.

How to reach Kenya Airways?

If you want to reach out to the Kenya Airways customer service team, then you can connect with them by dialing their Global telephone number.

How to contact the Kenya Airways in-flight magazines team? 

If you want to contact the in-flight magazine of Kenya Airways, then you can send an email to their team at [email protected].

What are the reasons for contacting Kenya Airways? 

There are several reasons why passengers contact Kenya Airways such as Visa and Health information, travel service, flight status, and much more.

What is the official email ID of Kenya Airways?

If you have tried calling the representative of Kenya Airways customer service agent via phone but are not satisfied with the solution, then no worries. You can send an email to the official email ID that is [email protected].

Can I contact the Kenya Airlines executive via social media platform?

Yes, you can contact the Kenya Airlines executive via social media. The airline is present on various social media platforms including Facebook, Twitter, and Instagram.

How do I contact the Kenya Airways representative from Australia? 

If you want to contact the Kenya Airways representative from Australia, then you’ll need to dial the official number of the airline which is – 1300 787 310.

author

Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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