how to contact Avianca Airlines

Avianca Airlines Customer Service – Phone, Live Chat, Email, Social Media

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Last Updated on March 27, 2024 by Rick Spiegel

It can be really frustrating if you are traveling with Avianca Airlines for the first time and facing issues with your reservation. Not only for the first timers, but it can be annoying even if you travel by air frequently. But you don’t have to worry anymore as the Avianca Airlines customer service team always ensures to resolve all your queries and concerns. However, if you don’t know how to contact the Avianca Airlines representative, then this guide is surely for you. Here you’ll get all the answers to your questions.

In addition, the airline provides various ways through which you can contact the customer service team of Avianca Airlines.

  • You can reach out to the representative through a phone call. You can dial the contact number of the airline which is 1 (800) 284-2622.
  • Another way to connect with the airline team is a live chat with the Chatbot on WhatsApp to get an instant answer. 
  • Also, you can fill out the contact form to share your feedback as well.

So, flyers have various alternatives to reach out to the Avianca Airlines executive.

Social Media Handles of Avianca Airlines

Reasons why Passengers contact Avianca Airlines Customer Service Team

Passengers traveling with Avianca Airlines contact the customer service team for various reasons. Also, when the flyers reach out to the airline executive, they always ensure to resolve the concerns of their travelers in the best possible manner. So, if you are facing any issues related to your flight itinerary, then you can connect with the airline agent to get a solution.

Here is a list of the most common reasons why flyers reach out to the customer support team of Avianca Airlines:

  • Baggage related queries
  • Issues in check-in
  • Special Assistance 
  • Pets on board
  • Travel requirements
  • Changes and refunds

Different ways to Reach out to Avianca Airlines Representative

Avianca Airlines always ensures to offer the best services to all its passengers. Moreover, the airline always tries to make the whole travel experience of their flyers more convenient and hassle-free. 

The airline offers several ways for its passengers to which they can contact the airline executive to get the answers to their queries. So, here are the ways through which you can connect with the agent of Avianca Airlines

  • Phone Call
  • Live chat on WhatsApp
  • Social media
  • Contact form

How to Contact Avianca Airlines via a Phone Call?

If you are someone who prefers calling rather than asking your doubts online, then no worries. Avianca Airlines offers the option to call their representative to ask doubts or queries. So, if you are facing any issues with your flight reservation, then you can seek help from the agents. However, the airline has dedicated phone numbers for different countries. Therefore, you can dial the specific contact number accounting to your region.

To contact the live agents of Avianca Airlines, follow the quick steps given below:

  • First, visit the Avianca Airlines official website.
  • Next, go to the ‘Contact Us’ section.
  • Now, scroll down and you’ll get the specific phone numbers as per different regions.
  • Also, you’ll get two different options:
  • Contact Center Telephone Lines
  • Point of Sale
  • Select the option as per your requirement.
  • Now, click on the country and you’ll get the dedicated phone number.
  • After that, dial the phone number and share your reason for contacting the airline representative.
  • So, by following the above instructions you’ll get the solution to your questions.

List of Different Phone Numbers According to Various Countries

Here is a list of different contact numbers for the different countries or regions. So, you can dial the phone number as per your country or location:

RegionsPhone Numbers
Columbia+57 (601) 307 3940
Canada1 800 722 8222
United StatesFor baggage-related queries: +1 866 919 0081

For TDD Services (Telephone Device for the Deaf): +1 866 998 3357


Mexico+52 800 9532 753
Argentina+54 0800 345 0897
BrazilFor baggage-related concerns: +55 0800 727 8957For complaints and suggestions: +55 0800 724 8753TDD service in Brazil: +55 0800 724 8754
SpainFor baggage-related concerns: +34 800 000 010
Germany  For baggage-related concerns: +49 800 6271070
Peru  For baggage-related concerns:+51 800 80459 /60
  United KingdomFor baggage-related queries: +44 800 026 0402

Other ways to Reach Out to the Avianca Airlines representative

Avianca Airlines not only provides the option to contact them via phone call, but they also offer several other ways to connect with their team. So, here are all the other ways through which you can seek assistance from the airline agent:

Send your Queries on Social Media Platforms via DMs

Seeking help online from the Avianca Airlines customer service team is one of the convenient options. You can ask your doubts from the airline agent by sending them via DM. Avianca Airlines has a strong presence on its social media accounts. The airline is present on different platforms including Instagram, TikTok, Facebook, Twitter, YouTube, and LinkedIn.

So, if you are looking for assistance regarding your flight itinerary, then you can follow the quick steps mentioned below:

  • First, visit the Avianca Airlines official website.
  • Next, go to the ‘Contact Us’ section. 
  • Now, scroll down the page, in the left corner you’ll see different social media icons.
  • Click on any one platform and write your query.
  • Also, while writing your doubts, make sure that you are writing your issues in brief. This will help the airline representatives understand your concerns in a better way.
  • After that send your DM and wait to get a response from the executive.

Start a Live Chat on WhatsApp with the Virtual Assistant 

Avianca Airlines also offers the option to chat on WhatsApp with the virtual assistant. The airline has its own virtual agent named Vianca. You can ask all your doubts from the virtual agent, and the assistant will timely respond to your queries.

You can follow the given instructions to start a live chat with the Virtual agent on WhatsApp:

  • First, visit the official website of Avianca Airlines.
  • Next, go to the ‘Contact Us’ section.
  • After that, scroll down and here you’ll get the ‘Virtual Assistance’  option. Click on it to start the live chat.
  • Once you click on the option, a new page will open.
  • Now, click on the Continue to Chat option and start the live chat via Vianca.

Fill out the Contact Form to Share your Experience

Avianca Airlines listens to all the positive as well as negative experiences of its passengers. So, if you traveled with the airline, and want to share your experience, then you can fill out the online form to share your feedback. To share your valuable feedback, follow the given instructions:

  • Firstly, head back to the home page of Avianca Airlines website.
  • Next, tap on the ‘Contact Us’ option.
  • After that, scroll down the page, and here you’ll find the ‘Online Form’ section. Tap on this option, and a new page will open.
  • On the new page, you’ll find the ‘Select Your Request’ option. Under this section, you’ll get different options.
  • Purchase Support
  • Ticket Sale Request
  • Complaints
  • Compliments and Acknowledgements
  • Flight changes due to force majeure 
  • Group Reservation
  • Claim Book
  • Certificate Request
  • Once you select any of the above options, you’ll get the form where you need to fill out all the details correctly.
  • After filling out the form, tap on the ‘Submit’ option. Your online contact form will be submitted. 
  • Now, wait for some time to get a response from the airline representative.

Frequently Asked Questions (FAQs)

How to contact Avianca Airlines in the USA?

There are various methods to contact Avianca Airlines in the USA. However, the most common way to connect with the airline executive is via phone call. You can reach out to the agent by dialing their phone number which is 1 (800) 284-2622.

How to contact Avianca Airlines via live chat?

You can contact Avianca Airlines via the live chat facility. The airline provides live chat via WhatsApp. They have a virtual assistant named Vianca. So, you can ask your doubts from the chatbot.

How to contact Avianca Airlines via Email?

Avianca Airlines provides different methods through which one can ask their doubts and concerns. However, the airline doesn’t offer their customer services via live chat.

How do I speak to someone at Avianca?

You can speak with the Avianca Airlines representatives online as well as offline ways. You can connect with the airline agent via call. Moreover, you can reach out to the representative via live chat, social media, and contact form as well.

Can I connect with an Avianca Airlines executive through social media platforms?

Yes, you can connect with an Avianca Airlines executive through social media platforms. The airline has made its accounts on various social media platforms including Instagram, Twitter, Facebook, TikTok, and so on.

Can I call the Avianca Airlines Customer Service team to ask my queries?

Yes, you can call the Avianca Airlines customer service team to ask your doubt. To connect with the team dial +44 800 026 0402 and share your doubts with the representative to get a solution.

What are the services for which I can contact Avianca Airlines?

Avianca Airlines offers multiple services to its passengers. So, travelers can connect with the airline agent for various services related to baggage, travel requirements, pets on board, special assistance, and so on.

Does Avianca Airlines offer assistance via a contact form?

Yes, Avianca Airlines offers assistance via a contact form. You can share your positive as well as negative experiences by filling out the contact form. Moreover, you’ll find the contact form on the official website of Avianca Airlines.

How do I talk to a real person at Avianca Airlines?

You can talk to a real person at Avianca Airlines by calling the dedicated phone number as per your region. Generally, the airline provides its services from Monday to Friday between 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm.

How can I contact an Avianca Airlines agent from Mexico via call?

You can contact the agent of American Airlines from Mexico via a phone call. To get connected with the executive dial +52 800 9532 753. Once you are connected with the team, share your concerns with them, and the airline representatives will resolve all your queries shortly.

author

Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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