Eva Air Customer Service

EVA Air Customer Service – Phone, Live Chat, Email, Social Media

6 minutes, 27 seconds Read

Last Updated on April 1, 2024 by Rick Spiegel

EVA Air is the only 5-star certification airline in Taiwan. The airline flies to Asia, South America, North America, China, Oceania, Europe and the Middle East. Since it covers a large portion of the globe, the challenge also arises to keep up with the queries of the passengers. EVA Air provides exceptional in-flight services to the passengers and also offers all sorts of assistance during and after the trip. EVA Air Customer Service team is available around the clock for help. Travelers can reach out to the team in various ways.

Eva Air Phone Number USA:  +1-800-695-1188

Infinity MileageLands Phone Number, Los Angeles: +1-310-3626600

Phone Number Eva Air, Mexico City: +52-5555-96-3545

Eva Air Phone Number, Toronto: +1-416-598 8808

EVA Air email address, UK:  [email protected]

Also, the Traveling Experience Feedback Form

Social Media:




How to Contact EVA Air Reservation by Phone?

Travelers can go to the official website and search out there to get the exact information. But it can be a very time-consuming process. Also, it is not necessary that information available on the portal resolves the minor queries or misconceptions of the traveler. Therefore, to save time and get the exact information, passengers can contact EVA Air by phone.

EVA Air customer service offers assistance via phone calls. Travelers can call the airlines according to their specific regions and get interrupted assistance.

Eva Air Phone Number: North America

Passengers within the USA and Canada can dial the following phone number and speak to Eva Air Customer Service.

CityPhone NumberLocal Timings
North America Customer Service+1-800-695-1188Monday to Friday: 08:30 – 17:30 Saturday and Sunday: 07:00 – 15:30
Los Angeles+1-310-362-6600Monday to Friday: 08:30 – 17:30
Vancouver+1-604-214-6608Monday to Friday: 08:30 – 17:30
Honolulu+1-800-695-1188Monday to Friday: 08:30 – 17:30
Toronto+1-416-598 8808Monday to Friday: 08:30 – 17:30
Chicago+1-847-261-9900Monday to Friday: 08:30 – 17:30
Dallas+1-972-5749663 Ticketing: +1-800-6951188Monday to Friday: 08:30 – 17:30
Atlanta+1-404-2097688Monday to Friday: 08:30 – 17:30
Houston+1-281-2090022Monday to Friday: 08:30 – 17:30
Seattle+1-206-242-8888Monday to Friday: 08:30 – 17:30
New York+1-646-278-6060Monday to Friday: 08:30 – 17:30
San Francisco+1-650-5791818Monday to Friday: 08:30 – 17:30

EVA Air International Phone Number

CityPhone NumberLocal Timings
Dubai +971 4 3934555Sunday to Thursday: 8:00-17:00 Friday & Saturday: OFF  
Tel Aviv +97237951333Sunday to Thursday: 8:00-17:00 Friday & Saturday: Closed
Hongkong+852-30020985Monday to Saturday: 08:30 – 17:30
Shanghai+86-21-3861-3999Monday to Sunday: 08:30 – 17:30
Beijing+86-21-80420168Monday to Sunday: 08:30 – 17:30
Macau+853-68570567Monday to Saturday: 08:30 – 17:30
Tokyo+81-3-4212-3806Monday to Sunday: 09:00 – 17:30
Seoul+82-1533-6403Monday to Friday: 09:00 – 18:00 Saturday & Sunday: Closed
Hanoi+84-28-71002233Monday to Friday: 08:00 – 17:00
Singapore+65-31389732Monday to Friday: 08:30 – 17:30
Jakarta +62-21-30762353Monday to Friday: 08:30 – 17:30
Auckland+64-9-9697608Monday to Friday: 09:00 – 17:00
Brisbane+61-7-2100-0953Monday to Friday: 09:00 – 17:00
Moscow +7 495 641-51-21Monday to Friday: 09:30 – 18:00
Paris +33-1-73043172Monday to Thursday: 09:00-17:30  Friday: 09:00-17:00
London+44 20-3985-6103Monday to Friday: 08:30 – 17:30
Mexico City+52-5555-96-3545Monday to Friday: 09:00 – 18:00

Dedicated Phone Line for Infinity MileageLands Members

Infinity MileageLands is the frequent flyer program of the EVA Air. The members can earn miles and redeem them to make their travel more exciting. However, there can be circumstances where Infinity MileageLands members need to connect with the EVA Air customer service team. Passengers may want to speak with the executives for the following concerns:

  • Lost reward points
  • About tiers and privileges
  • Earning and redemption of miles
  • Transfer/Return of miles
  • Update of the Infinity MileageLands account

The Infinity MileageLands members can dial the following exclusive hotline numbers and connect with the agent. 

CityInfinity MileageLands Phone Number
Los Angeles1-310-3626600

Fill Out the Traveling Experience Feedback Form

Whether traveler has any complaints, compliments, suggestions, or inquiries, they can fill out the EVA Air feedback form with all the necessary details and reach out to the customer service team.

It is an online form and travelers can share their experiences regarding

  • Baggage issues
  • Ticketing and reservation bookings and changes
  • Infinity MileageLands membership
  • Add-ons
  • Special assistance
  • Meals and vouchers

Steps to Complete the Feedback Form

  • First, travelers need to visit the official website of the airline.
  • On the home page, they need to click on the “Contact Us” option.
  • It will redirect the passengers to the Customer Service page of Eva Air.
  • After that, choose the “Traveling Experience Feedback” form. The form will open on the screen.
  • Now, fill in the flight details such as
  • Travel date
  • Flight number
  • Booking reference number
  • Ticket number
  • Departure and arrival city
  • After that, enter the contact details
  • Passenger name
  • Phone number
  • Email Address
  • Now, in the feedback section select between the categories:
  • Compliment
  • Complaint
  • Enquiry
  • Suggestion
  • After that, travelers can type their feedback in brief. If they want, they can also attach any documents for further investigations.
  • Check the Privacy and Security Statement box.
  • Lastly, click on the submit button. The feedback will be forwarded to the respective department of the airline.

Use the Social Media Platform to Connect

Travelers can use the social media platforms to connect with the EVA Air. Eva Air is available on Facebook, Twitter, and Instagram. Passengers can follow these pages and get real-time updates from the airlines. By following the page, flyers can obtain information about promotions, deals, delays, new routes flights, and many more.

If they need to compliment or complain to the airline, then they can use the Facebook and Twitter platforms to convey. The airline will take the concern in notice and take specific actions.

Frequently Asked Questions

How do I contact the Eva Air customer service team in the USA?

You can contact the team of Eva Air customer care by dialing +1-800-695-1188. The team is available from Monday to Friday between 08:30 to 17:30.

How to contact EVA Air live chat?

EVA Airl does not offer any online chat assistance to its passengers. The flyers have to call the airline’s executive and speak to them directly for any support and help.

How to contact EVA Air in the UK via email?

The passengers can write an email to [email protected] and raise any concerns or complaints with the EVA Air UK team. The assistance team will respond to the email and inform the passengers about further actions.

How to contact EVA Air International?

Passengers can contact EVA Air International via phone call or feedback form. EVA Air assistance team is available around the clock to resolve the concerns of their passengers around the world.

What information do you need to fill out the EVA Air Traveling Experience Feedback form?

The travelers will need to provide the following details to fill out the traveling experience feedback form.

  • Flight details.
  • Contact details
  • Brief description
  • Additional documents

Is Eva Air a reliable and trusted airline?

Yes, EVA Air is a reliable airline and highly trusted among travelers. It is one of the ten airlines across the globe to have a 5-star certification. The passengers highly rate the in-flight services and after-flight assistance of the Eva Air.

Does Eva Air offer live chat support?

No, Eva Air does not offer any live chat assistance to their passengers. There is no virtual assistance or chatbot of the airline. Travelers can not also chat online with the airline’s agent.

What assistance does Eva Air customer service offer?

Travelers can get in touch with the EVA Air assistance team and seek help for lost and delayed baggage, Infinity MileageLands membership, reservations, check-in, special assistance, seat selection, and much more.


Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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