Qantas Customer Service

Qantas Customer Service – Phone, Live Chat, Email, Social Media

9 minutes, 22 seconds Read

Last Updated on January 24, 2024 by Rick Spiegel

Travel with the flights is increasing day by day so the complaints and inquiries too. But the airlines are also ready to handle their customers excellently. Qantas Airlines is one of the largest domestic and international airlines in Australia. While performing an excellent role in air travel, the airline is not leaving a single chance to reach out to its travelers to assist them in every way. Traveling with Qantas Airlines is not that difficult as they use distinct ways to assist their flyers. Travelers can contact Qantas Airlines Customer Service according to their preference.

Qantas Customer Service USA Phone number: +1 1800 227 4500

United Kingdom: 0800 964 432

Different Ways to Contact Qantas Airlines Representative

You can call the Qantas Customer Service Center, chat with the team to make complaints or leave a compliment by filling out a form. Qantas Airlines tries its best to serve its flyers. You can get in touch by –

  • Global Customer Service Contacts.
  • Complaints, claims, and compliments.
  • Also, through frequent flyer contact numbers.
  • Corporate contact.
  • Lost property numbers.
  • Also, Baggage services numbers.
  • Apart from that, other service contacts.
  • Website tech support.
  • Besides this, scam assistance.
  • Essential accessibility.
  • Third-party booking assistance.

If you are planning your journey with Qantas Airlines or traveling right now and you are struggling with any issues, you can reach out to the Qantas Customer Support Center using all these methods.

How Do I Contact the Qantas Customer Assistant Team Via Phone Call?

Qantas Customer Service via Phone

You can pick up the phone dial a number and inquire about whatever you want. So, just check out the official website of Qantas Airlines and choose the number of your country and region. Also, keep in mind what issue you are tackling because Qantas Airlines provides different numbers for different issues for assistance.

  • Also, Frequent Flyers have different numbers to contact the Qantas representatives.
  • Besides this, flyers can call them anytime 24/7 on certain flights.
  • Qantas also offers assistance to deaf, hearing, or speech-impaired customers via calling the National Relay Service by dialing 711 and then the particular number of the relevant country.
CountryNumberTime
Australia13 13 1324/7
USA/ Canada/ Mexico+1 1800 227 450024/7
Chile800 004 32124/7
New Zealand0800 808 767 (within NZ)   +64 9 3578900 (outside NZ)  24/7
South Africa+27 21 427 312824/7
Fiji+27 21 427 31289 am to 5 pm (Mon- Friday) 9 am to 1 pm (Saturday)
Japan0120 207 02024/7
Netherlands+31 20 203542524/7
Ghana+233 302 24 40 438 am- 5 pm (Monday- Friday) 
Indonesia+62 21 2555 63008 am to 5 pm (Monday- Friday)
Russia+7 495 641 51219.30 am to 3.30 pm, Monday to Friday
Singapore+65 6415 737324/7
Germany+49 69 299 571 42124/7 9 am to 6 pm CET (Monday to Friday) German language available 
Switzerland+41 44 511 12379 am to 6 pm CET, Monday to Friday – German, French, and Italian languages available
Dubai+971 4389 81119 am to 5.30 pm, Saturday to Thursday
United Kingdom0800 964 432 (within UK)24/7
France+33 1 57 32 92 839 am to 5 pm (Mon- Friday) and 9 am to 1 pm (Saturday)

If you are dialing the number in Australia and New Zealand, Qantas Airlines offers call-back service so that its flyers do not have to wait on the call. You may enjoy the callback service when you select this option. Qantas Airlines representative will contact back to you as soon as possible.

How Do I Contact the Qantas Frequent Flyer Service Center?

If you are a frequent flyer or Qantas Club member, and facing any issues then you can use these methods to contact the Qantas Frequent Flyer Service Center. Simultaneously, you can write an email to [email protected].

Phone Numbers to Call for Qantas Club Membership Inquiries –

 

CountryPhone Number
Australia13 11 31
New Zealand0800 101 500
United Kingdom0845 7747 100
USA and Canada 1800 227 4220
Europe+ 44 20 8600 4333
Other countries and territories+61 2 9433 2329

 

Receive a Callback

If you are not finding the solution to your problem and simultaneously, are unable to call the team, just fill out your details in the inquiry form and the Qantas agent will call back you.

  • Firstly, visit the frequent Flyer page and you will find an inquiry form.
  • Select the nature of the inquiry.
  • After that, enter the first name and last name.
  • Also, write your phone number.
  • Email address is optional, so it’s your choice to fill it or not.
  • Write down your frequent flyer number. It is also optional.
  • Then, write down your concern in the message section.
  • Lastly, submit your form by clicking on the “send inquiry” and the agent will call back to you as soon as possible.

Contact for the Priority Reservation and Flight Rewards

The traveler who wants to make the flight reward booking through the Qantas contact centers needs to provide a minimum of 24 hours notice. Also, the flyers who are not from Australia will have to complete their booking 14 days before in advance. Call these numbers to avoid any hustle and make a quick booking.

 

CountryPhone number
USA and Canada1800 227 4220
Australia13 13 13 (Local number)
New Zealand0800 100 767
United Kingdom0845 774 7100
Germany+49 69 299 571 421
Hongkong+852 2298 8111
Singapore+65 6415 7366
Johannesburg+27 21 427 3128
Tokyo+0120 7007 26

Contact Details If You Lost the Property

If you are a Qantas flyer and unfortunately lost your property, then you can call directly on these given numbers to reach out Qantas Airlines Customer Service for quick help. Make sure you are dialing the correct number of your region and country.

International AirportPhone NumberTime
Singapore+65 65 97 4500
Auckland+64 9 275 0789 +64 9 256 8813Monday to Sunday (6 am to 7 pm)
Wellington+64 21 552 905Monday to Sunday 12 pm to 1 pm and 4:30 pm to 5:15 pm
Bangkok+66 91 889 8948 +66 2 134 437511 am to 9 pm (local time)
South Korea (Seoul)032-741-3110 032-741-31147 am to 11 pm

 

 

Australian airportPhone NumberTime
Adelaide08 8208 88589 am to 4 pm( Monday to Friday)
Alice Springs08 8950 39158:30 am to 5:30 pm
Ayers rock08 8957 26059 am to 3 pm
Cairns07 4050 42359 am to 5 pm (Monday to Friday)

 

Phone Numbers for Baggage Services

Phone Numbers for Baggage Services

Qantas Airlines is dedicated to its flyers. If you are facing a problem like a delay in baggage or any baggage-related issue and you want help then you can directly contact the Qantas baggage service team. You can dial 1300 306 980 within Australia between 9 am and 9 pm all seven days a week.

If you are out of Australia and want the information or connect with the Qantas Customer Service team, pick your country’s local number for better assistance.

CountryQantas Baggage Service Team Phone number
Los Angeles+1 866 767 2247
London+44 844 375 4251
New York+1 866 767 2247
San Francisco+1 866 767 2247
Singapore+65 65 97 4500
Wellington+64 21 55 2905 +64 4 9787636

Does Qantas Provide Customer Service Via Chat?

You can connect with the Qantas Airlines Customer Service team using different phone numbers according to your country and region. They will listen to you and solve your issue quickly. Although calling is the best method to find the solution ASAP, yet many passengers want to get in touch with the airlines through live chat. So, Qantas Airlines offers a live chat option to its flyers to book holiday packages online. You can contact the Qantas Airlines holiday sales team on live chat between Monday to Friday 9 am to 7 pm (AEST/AEDT). Read out the following steps.

  1. Simply go to the Qantas official website.
  2. Then check out the holidays option at the top of the page.
  3. After that, click on the Contact Us option.
  4. Scroll down and you will see the live chat option in the right side corner in the sales section.
  5. Click on the “Chat Online Now” option and the chat box will open.
  6. Fill out your name and last name and start the conversation.

Send a Direct Email to the Qantas Assistance Team

If the calling and chat don’t satisfy you, you can also write an email to Qantas Airlines. Type your issue and send this to [email protected]. Also, if you are a frequent flyer member, you can send an email to  [email protected].

Connect Through Social Media

Qantas Airlines is active on various social media platforms. Flyers can follow the accounts to stay updated about delays, promotions, and new launches. Passengers can find Qantas on

  • Facebook.
  • Instagram.
  • Linkedin.
  • Twitter.
  • Youtube.

You Can Leave Complaints, Claims, and Compliments

Submit Feedback

Qantas Airlines is always ready to improve, so they provide their flyers to leave feedback. Besides this, if you want to leave a complaint, you can fill out the form and submit it.

  • Open the Qantas Airlines official website.
  • After that, go to Help and then “Contact Us” page.
  • Now, you will find the second option as “Complaints, claim, and compliments.”
  • If you want to leave feedback, then fill out the Qantas Customer Care Feedback Form.
  • Click on the “Submit Your Feedback.”
  • In the form, fill out your contact details while selecting one of the three options according to you.
  • The second step is to select a category.
  • After that, the third step is to describe the experience.
  • Last is to fill in the preferred contact details.

It is how you can reach out to Qantas Airlines and get the solution to your problem.

Frequently Asked Questions(FAQs)

How do I contact Qantas from the USA?

If you are planning your journey from Qantas Airlines and booked your ticket online from the USA or struggling with any issues, you can call 1 800 227 4500 anytime 24/7 for proper assistance. Along with that, Qantas Airlines helps deaf, hearing, or speech-impaired clients. Call the National Relay Service by dialing 711 and then ask for 1 800 227 4500.

Is Qantas 24/7 Customer Service?

Yes, you can contact Qantas Airlines anytime 24 hours seven days. So go to the official site and check out the valid number for your country or local contact number on the “Contact Us” page. After that, dial the phone number for any kind of help from Qantas Airlines.

Can I chat with Qantas Airlines?

You can reach out to the Qantas Customer Service via chat. Speak to the assistance team and make a booking over a call or chat. Qantas does not charge a booking fee for it. Besides this, their travel specialist will connect with you at your convenience and the sales team will assist you via online chat.

How long is the wait on the phone to speak with a Qantas Agent?

Qantas Airlines tries its best to serve its customers and provide assistance with multiple choice, but when they are serving a large audience, frequent calls, and busy routes become natural. The average wait passenger may have to do sometimes is 40 minutes.

How do I contact the Qantas agency?

To contact the Qantas agency to sort out any problem related to the ticket or find out the answers to your question, simply follow these steps-

  • Firstly, go to the Qantas official website.
  • Then, look at the right side of the front the “Help” option.
  • The “Help” option will show you the three options “Contact us”, “Help and Support” and “How to videos.”
  • Choose the option according to you.
  • If you want to speak to the agent, click “contact us.”
  • Lastly, select your country, pick the relevant number, and dial.

How long does Qantas customer care take to respond?

Qantas welcomes the feedback and suggestions of their travelers. Passengers can send their feedback through a customer care form and they will respond to it within 15 business days.

How do I contact Qantas Frequent Flyer?

To contact the Qantas frequent flyer, check out this information.

  • Firstly, go to the Contact Us option on the Qantas official website.
  • After that, check out the frequent flyer number according to your country and city.
  • The USA/Canada frequent flyer number is 1800 227 4220.
  • Also, remember to call them between 7 am to 7 pm.
  • Besides this, you can send an email to [email protected].

How do I make a formal complaint to Qantas?

If you want to make a formal complaint or want to leave a compliment, you can submit your claim while filling out the customer care form on the Qantas official website.

author

Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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