How to contact Air China

How to contact Air China? Find the Comprehensive Guide here!

12 minutes, 3 seconds Read

Last Updated on April 18, 2024 by Rick Spiegel

Air travel can be extremely challenging and stressful if one does not choose the right airline. Over the past few years, Air China has become the most reliable and prominent airline due to various reasons. To make their air travel experience comfortable, people have decided to choose it as their travel partner. 

Many individuals tend to make new reservations with this airline or have questions about their existing bookings. Such people want to know how to contact Air China

Amazing customer service makes this airline even more trustworthy. Furthermore, Air China has established multiple seamless ways for people to contact their travel team. 

Those who are planning their journey with Air China will find this guide helpful for them. 

So, go ahead to read and learn detailed information on how to contact the team of this airline. Read on!

Table of Contents

What is the Air China Phone Number?

A lot of individuals feel most comfortable when they are able to connect with the team of the airline on call. They tend to skip the online ways like chat, etc. 

The phone number available on the official website allows people to ask all their queries to the travel representatives directly. 

The easiest and most reliable method to contact the team of this airline is via the Air China phone number

By following the below-mentioned steps in the same order, one will be able to use the phone number to get assistance from the team of this airline.

  • First and foremost, open your web browser. 
  • On your web browser, you need to open the official website of Air China Airlines or enter 
  • Once the home page appears on your screen, Scroll down and reach the bottom of it. 
  • Furthermore, look for the option of “contact us” and click on it. 
  • Here, the new page will open up, and you will be able to see the option of “call center”. 
  • Moreover, you will be able to see the page where the airline’s contact details are mentioned for each destination. 
  • You need to pick the contact detail that is mentioned as per your area or destination. 
  • Go ahead to dial the number and wait for some time. 
  • After a few minutes of waiting, you will be able to speak with the travel team hassle-free. 

Refer to the table below to find out the contact details of Air China Airlines-

RegionContact details Working hours 
China0086-9558324 hours a day, seven days a week
North America+1-800-882-812206:00 – 21:00- From Monday to Friday
Europe+8008610099906:00-22:00 (GMT)From Monday to Sunday 
Japan0570-0-9558309:00 – 18:00 on all seven days of the week
Korea001-800-86-100-99909:00 – 18:00 on all seven days of the week
India00080005015668:30 – 18:00 on all seven days of the week
Singapore 001+8008610099908:30 – 18:00 on all seven days of the week

What online ways can one use to connect with the Air China team? 

In today’s world, everything is done online, whether it’s shopping or booking tickets, etc. So why can’t one get assistance from the airline team using the online methods? Air China has laid down various online methods, using which connecting with them becomes easy. 

Continue reading to learn about each online method in detail and how to use it. The information below will help you easily contact Air China using online methods. 

Through the Air China Application

Another online way to make every process hassle-free with Air China is to download the mobile application. The application is available for all devices, including iOS and Android. 

Here are the steps using which downloading the application will become easy- 

  • Firstly, go to the official website. 
  • Scroll down and reach the home page of The official website
  • Once you reach the bottom, you will see a scanner, using which you can download the application. 
  • Go ahead to use your mobile to scan the barcode there and then download the app on your preferred device. 
  • Proceed by installing the application and then follow the instructions mentioned on the app for Making a new reservation, checking flight status, etc. 

Through the social media platforms

Another way to reach out to the Air China team is via their social media platforms. This airline is available on Facebook, Instagram, and Twitter. Most people use social media today; thus, it is one of the easiest and most convenient ways for people to connect with the Air China team for any queries. 

Furthermore, this airline’s official website mentions the links for Twitter and Facebook. You simply need to click on the links to see Air China’s accounts. Moreover, you can either message the team or tag the team on the post and wait for them to reply.

Through the email

In addition to all the methods mentioned above, another online method that people can rely on is Air China Email

Many people wish to use the e-mail option as it is easy. You can find out Air China’s official e-mail address by heading to its official website. 

 Once you have the e-mail address, go ahead to type in your query. Furthermore, make sure you attach the required documents to in case they are needed. Also, it is important to mention your query in a detailed manner so that the airline understands it properly. In no time, you will get a reward from the team of Air China with the solution to your query. 

*Email address of Air China-  [email protected] 

Note: Those who have been wondering how to contact Air China customer service now know multiple ways using which they can do so.

Can one get assistance at the Air China airport counter?

At times, people face issues at the eleventh hour. If you are also one of those travelers, you can simply speak with the Air China team at their airport counter. Getting immediate assistance is no big deal when you choose this airline as your air travel partner. 

A few of the reasons because of which people can connect with the experts at the airport are-

  • Check-in assistance 
  • Special service requests 
  • Baggage inquiries or assistance 
  • Rebooking or rerouting flights 

Why contact Air China travel experts?

Once you are aware of the multiple ways through which contacting the Air China team becomes easy, the next thing that people wish to know are the reasons why it is always a great idea to get in touch with the team of this airline. 

When one learns how to contact Air China, it becomes easy for them to choose the method that suits them the best. 

Each individual tends to face different queries and questions when making a reservation. Every person contacts the Air China team for their own personal reasons. 

The information below explains some of the reasons why a huge number of passengers rely on the travel team of Air China-

Book your tickets

Those who are planning to board the next flight with Air China Airlines. 10 to speak with the travel representatives on call to finalize their reservations. By using the Air China US contact number, one can connect with the travel representatives and get their assistance to finalize the reservations. 

Request for refund

In case your travel plans change and you have to cancel your reservation, then asking for a refund is also easy by connecting with the travel team. Furthermore, you can either use the online method or offline method for requesting for refund. Moreover, make sure to provide the team with the correct details like booking confirmation code, passengers, full name etc. 

Upgrade the booking

Many Travelers wish to upgrade their reservations to increase their comfort. If you also want to upgrade your booking and make your air travel even more seamless, simply provide your booking details to the travel experts and wait for them to upgrade the reservation. Furthermore, it is important to keep your reservation details handy so that the team can complete the procedure as soon as possible. 

Learn about airline policies

You make your travel with any airline seamless and uncomplicated. It is important to know about their policies in detail. Whether it’s the cancellation policy, refund policy, baggage policy, etc, one must already know about them before they board the flight. So, if you are also willing to get information on any of these policies, then you can always rely on the travel experts. Also, those who are wondering how to contact Air China can go ahead and use either the phone number or social media platforms to connect with them.

Advantages of connecting with the Air China team

One can enjoy multiple benefits because the Air China team is available to assist flyers at all times. Furthermore, people can speak with travel experts directly by using the Air China toll free number.

The points below mention various scenarios where you might need to contact the airline. 

  • Modifying the reservations 
  • Learn about the flight status or inquiries. This includes delays and cancellations 
  • Request to add more services to the reservation, like wheelchair services, meals, etc. 
  • Know about the loyalty program that Air China offers 
  • Provide feedback for your last flight with Air China

From the detailed guide right here, each flyer of Air China Airlines will be able to make their air travel seamless. Read out the information mentioned here and find out how to contact Air China and get ready to make your next air travel the best one of your life. 

Frequently Asked Questions(FAQs)

Ques. Where can I find Air China Airlines contact details?

Ans. One can find the phone number of this airline on their official website. 

Ques. Does Air China Airlines have its own mobile application? 

Ans. Yes, Air China has launched its mobile application for both iOS and Android devices. So, one can download and install it seamlessly using the scanner given on the official website. 

Ques. Is there an official e-mail address using which I can connect with the Air China team?

Ans. Yes, Air China Airlines offers assistance via e-mail. You can send the required documents via email and wait for the team to respond. 

Ques. How to Contact Air China Airlines for assistance? 

Ans. The airline has multiple ways to make connecting with them easy for Travelers. You can use the phone number, chat, e-mail, or social media platforms. Furthermore, you can always get assistance directly from the team at the airport. 

Ques. Can a flyer chat with the travel experts at Air China? 

Ans. Air China offers a chat option that allows one to connect with the team hassle-free. Go ahead and initiate a chat and ask all your queries. 

Ques. On which platform of social media is Air China active? Ans.

Ans. Air China Airlines is available and replies to individuals quickly. It has accounts on Twitter and Facebook. Furthermore, you can either directly message them or tag them and let them know your issue. 

Ques. Will the travel team of Air China assist me at all times? 

Ans. Air China’s team is available to assist its travelers in various ways. You can use social media, chat, or phone to get help from the team. Furthermore, the team’s availability for different locations is mentioned on the official website. 

Ques. Are there service desks for travelers at the airport? 

Ans. Yes, you will find Air China’s service desk at the airport. Whether you have a check-in, baggage, or other query, the team available there will assist you. 

Ques. I want to become a member of the frequent flyer program. What should I do?

Ans. To join the frequent flyer program, you can always rely on Air China Airlines’ customer service support. Use the contact details on their official site to speak with the team. 

Ques. How do I report my lost baggage with Air China? 

Ans. In very unfortunate situations like baggage loss, you should not delay and speak directly with the travel representatives. If you are at the airport, head to the Air China counter, or else use the contact details and talk with the team. 

Ques. How do I cancel my Air China reservation? 

Ans. You can cancel your reservation either by connecting with the team on call or via the official website. Use the Manage Booking tool to cancel your reservation. 

Ques. How can I add special assistance like a wheelchair to my existing booking with Air China? 

Ans. One can add additional services like a wheelchair by requesting the team of this airline. Use the contact details available on the official website and add the services you are willing to avail. 

Ques. How do I check my Air China flight status?

Ans. To check their flight status, people can either visit the official website or contact travel representatives by phone. 

Ques. How do I upgrade my reservation with Air China?

Ans.  Upgrading the reservation with this airline is seamless. Go ahead to either do it via the official website or use the phone number in order to complete the process.

Ques. Is there any fee for using the phone number of Air China Airlines?

Ans. One can always use the toll-free number available on the official website. One does not have to pay any amount to connect with the team on call.  

Ques. How far in advance can I make a reservation with Air China? 

Ans. People can go ahead to make the reservation as soon as the booking window opens up.  

Ques. How do I request a refund for my booking with Air China? 

Ans. Use the Manage Booking tab and apply for a refund, or use the phone number to speak with the team and wait for them to assist you. 

Ques. How can I finalize a group reservation with this airline?

Ans. In order to make the group reservation, you need to use the phone number of the airline and connect with the travel representatives. 

Ques. I am willing to give my feedback to the Air China team. How can I do it? 

Ans. If you have already traveled with Air China and are willing to give your feedback, then go ahead and speak with the travel team using their phone number. The contact information is on their official website. 


Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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