How to Reach Hainan Airlines Customer Service

How to Reach Hainan Airlines Customer Service By Phone, Email & More

6 minutes, 55 seconds Read

Last Updated on April 4, 2024 by Rick Spiegel

Hainan Airlines is one of the fastest-growing airlines in mainland China. With better in and out flight facilities, there is a huge increase in the number of passengers preferring Hainan Airlines. Since it covers a large area, the Hainan Airlines Customer Service team is committed to providing the best service to its passengers and resolving all their problems as soon as possible. For that, Hainan Airlines offers their flyers multiple ways to contact them and solve their issue without any hustle.

Multiple Ways to Contact the Hainan Airline

When a large number of people travel on a flight, they also face many problems during the flight or before the flight. There might be any inquiry related to the reservation, cancellation, change, meal, or any other. For that, they feel to contact the airline’s representative directly to find the answers to their inquiries. Hainan Airlines understands its flyers and tries to troubleshoot their difficulty as soon as possible. To sort the issue, passengers can contact the airline support team by different methods. Check out the complete detailed information about how to contact the Hainan Airlines agent for any inquiry.

How to Contact Hainan Airlines through Phone Number?

Dialing a phone number is the easiest way to contact the customer assistance team to find out the solutions to the questions. Whenever people struggle with any issue, it is the most convenient way. So, when the airline deals with a large audience, they try their best to reach out to them at their convenience. Hainan Airlines provides a contact number to make a direct connection to their travels when they are tackling any question or inquiry. Hainan Airlines support number for the USA is 888-688-8813 whereas flyers from Toronto, Canada can dial 001-905-362-1328. You can call on this number 24/7. The team is available to assist you.

For Feedback and Complaints

  • If you want to file any complaints or if you want to leave any feedback or suggestions, simply dial +86-898-95339 which is the 24-hour hotline.
  • After that, press 4 for English if you want to modify the language. On this number international rates will apply.
  • Besides this, for Service Quality Supervision, dial (86-898) 66709315 (International rates apply).
  • Keep in mind to dial these numbers between working hours so that they can assist you well. Thus, call them between 8:30 a.m. – 12:00 a.m. and 1:30 p.m. – 5:30 p.m. on working days.

Inquiry Related to Cargo

If you are traveling with Hainan Airlines and want any freight-related inquiries, questions, or complaints, you can directly contact these numbers between 8:30 and 17:30 on weekdays.

  • International phone number- (86-898) 65368172
  • Domestic phone number – (86-898) 66110982
  • Service Complaint Suggestion- (86-898) 65363782

Fortune Wings Club Member Contact Number

If you are a Hainan Airlines Fortune Wings Club member and experiencing any problem in this global Frequent Flyers Program, you can call and report your issue directly by calling the airline. Hainan Airlines Frequent Flyers Phone Number is +86-898-95339-8. Remember international rates will apply to this number.

So, pick up your frequent number and get your solutions at your hand in the minimum time. However, if you are not okay with calling the Hainan Airlines Customer Service team, here are other options you can check below.

Connect with Hainan Airlines via Live Chat

Connect with Hainan Airlines via Live Chat

Sometimes travelers are not comfortable on phone calls and they search for the other option to connect with the representative. There might be many reasons for that like texting is easy to contact at any place. Thus, Hainan Airlines also provides a live chat facility to their passengers. So, if the calling doesn’t help you to solve the issue you are struggling with then you can also connect with the airline support team via live chat. Follow the steps to start the live chat with the assistance team.

  • Go to the official website of Hainan Airlines.
  • Scroll down and click on the “Live Support” option and you will reach the Live chat page where you can start your conversation.
  • You can choose the language in which you want to continue your chat.
  • They will connect you with the representative as soon as possible.
  • To continue the chat you need to press 1.
  • When you complete your chat and want to finish the conversation, type Exit.

Email Hainan Airlines for Any Assistance

  • If you are not satisfied by calling the Hainan Airlines representative and also on live chat then here is another option to contact the assistance team. You can send an email to Hainan Airlines directly at its email address.
  • You can write your issue and ask for a solution at [email protected]. The agent will connect with you without delay and will read out your problems and solve them with due diligence. So, do not hesitate if you want any assistance.
  • Along with that if you want to write an email and you are a Fortune Wing Club member then you can connect on [email protected]. This is the email address for the frequent flyer members for Hainan Airlines. They will write back to you and find you a solution as soon as possible.

Thus, you can contact Hainan Airlines according to your comfort. Make sure that you are calling them at the relevant time so that you will not have to wait for your answers and actions related to your problem.

Tips to Connect Quickly for Assistance

Tips to Connect Quickly for Assistance

When you are going to contact Hainan Airlines customer care, keep these instructions in mind to avoid unnecessary pain. Read out the information carefully.

  • If you face any issue while traveling with Hainan Airlines, call them directly but make sure you contact them during working hours 8:30 a.m. to 12:00 a.m. and 1:30 p.m. to 5:30 p.m. So that you will not have to wait because your time is valuable.
  • Apart from that, put all the important documents and details in front of you for quick assistance.
  • When you choose the option to connect through the live chat, you may have to wait for a second until the representative is active. So, have patience.
  • When you dial a number and the conversation does not start in English, don’t worry. Press 4 to choose the preferred language “English” and share your problem with the agent.

Frequently Asked Questions(FAQs)

Does Hainan fly to the USA?

Yes, Hainan Airlines flies to the USA. Presently, travelers can fly to Boston and Seattle. It also offers flights to the United Kingdom, Australia, Japan, and more than 70 destinations.

How do I contact Hainan Airlines?

Hainan Airlines provides multiple ways to connect with them. You can call them at +86-898-95339 (international rates apply) for any queries, suggestions, or complaints. Along with that, you can also contact Hainan Airlines through live chat while visiting the official website.

What Happened to Hainan Airlines?

HNA Group was broken into four parts after the bankruptcy court judgment on September 24, 2021. Hainan Airlines is also one of them. After that, Liaoning Fangda group industry invested in the airline component.

What is Hainan’s frequent flyer phone number?

Travelers can find the Hainan Airlines frequent flyer phone number in the Fortune Wings Club section. Passengers who are members of the Fortune Wings Club section can dial +86-898-95339-8. The phone number is dedicated to the help of Fortune Wings Club section members.

What alliance is Hainan Airlines?

Hainan Airlines is not part of any airline alliance. It operates independently and also has partnerships with other airlines for codeshare flights.

What are the contact hours for Hainan Airlines?

Travelers seeking assistance from Hainan Airlines can call them between 8:30 – 12:00 a.m. and 1:30 – 5:30 p.m. on working days. The executives actively respond to the queries of the passengers and resolve them.

What is the Hainan Airlines loyalty program?

Hainan Airlines offers their flyers extra bonuses through the Hainan Airlines loyalty program. Join the Fortune Wings Club of Hainan Airlines and earn bonus points every time you fly with them along with hotel booking, shopping via credit cards, and on rental cars, etc.

Do Fortune Wings Club points expire?

If you have not made any transactions in 24 months, your Fortune Wings Club points will expire. Thus, it is necessary to either earn or redeem the points once every 2 years to keep the points active.


Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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