How to contact United Airlines

What Are the Best Ways to Contact United Airlines? – Phone, Chat, and More

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Last Updated on September 14, 2023 by Rick Spiegel

United Airlines is one of the major commercial carriers in the US. It is ranked among the top 20 airlines for safety. With over 900 aircraft in its fleet, the airline covers multiple destinations. Every day millions of travelers fly with it and therefore, keeping the passenger’s comfort, services, and queries is remarkable. Moreover, the airline offers various services on its multiple destinations. Thus, the airline receives many queries, complaints, and requests on a daily basis an have provided dedicated United Airlines Contact Number for various purposes.

However, most of the flight and its related itinerary information is available on the official website of United Airlines. But, still, passengers contact United Airlines over chat, call, or in-person to resolve the query. In this blog, we will discuss the various ways travelers can get in touch with United for resolving their problems regarding flight services.

Best Ways to Contact United Airlines

Why do Passengers Contact United Airlines?

There are many reasons for passengers to contact United Airlines. The airline understands the problems of passengers. The agents of United Airlines are active and help to resolve the query quickly. By contacting United Airlines, travelers can get their answers over:

Why Contact United Airlines
  • Flight reservations.
  • Changes in tickets.
  • Also, group fares and booking.
  • Flight Cancellations.
  • Also, information on flight status.
  • Special Assistance.
  • Discounts and Deals.
  • Refund and Compensation.
  • Also, flight check-in.
  • Excess baggage information.
  • Also, seat selection.
  • Seat upgrades.
  • Purchasing a United Club one-time pass.
  • MileagePlus award travel.
  • MileagePlus registration.
  • Also, bookings on Alliance Partner.
  • Meal requests.
  • United Vacations.
  • Also, pet reservations.
  • Lounge Access.
  • United Co-branded debit cards.

How to Contact United Airlines for Flight Bookings Via Phone?

Contact United Airlines Via Phone

Commonly passengers reach out to United Airlines for booking a ticket or to make changes to an existing reservation. For the purpose of ticket booking passengers can use the following means inside the US or Canada.

  • Use the official website or the app to book a flight ticket for free.
  • Calling the airline and booking a ticket by paying a service charge of $25.
  • Also, visiting the nearby ticket office and paying $10.
  • Moreover, they can book the ticket by paying a service charge of $50 at the airport counter.

However, there are no charges for contacting United Airlines’ executives for an existing booking. Travelers can call 1-800-864-8331. The airline offers an IVRS option to the passenger which they can use to resolve their issue.

ChoicesInstructions
Flight StatusPress 1
For new bookingPress 2
For existing flight ticketPress 3
MileagePlusPress 4
More optionsPress 5
BaggagePress 5 and after that 1
For refundsPress 5 and after that 2
ReceiptsPress 5 and after that 3
For feedbackPress 5 and after that 4
Other servicesPress 5 and after that 5
Instructions for Contacting United Airlines Via Phone

After getting in touch with a live person on United, travelers can convey their queries to them. The executives will explain and resolve the problem with the flyer.

Assistance with Bookings in Other Languages

Passengers within US and Canada can also speak to the airline’s executive in other languages. They can call on the phone numbers listed below.

LanguagePhone NumberContacting Hours
Spanish1-800-426-556124×7
German1-800-537-2999Daily 1:00 a.m. to 5:00 p.m., Central time
French1-800-537-3444Daily 1:00 a.m. to 1:00 p.m., Central time
Italian1-800-537-8885Daily 1:00 a.m. to 1:00 p.m., Central time
Japanese1-800-537-3366Daily 8:00 a.m. to 9:00 p.m., Central time
Korean1-800-825-2136Monday to Friday, 9:00 a.m. to 9:00 p.m., Central time
Mandarin1-800-551-3062Daily 8:00 a.m.to 9:00 p.m., Central time
Dutch1-800-225-8612Monday to Friday, 2:00 a.m. to 10:30 a.m. Central time
Assistance with Bookings in Other Languages

Contact Information for Other Regions

CountryPhone Number for Booking
South Africa0214268058
Nigeria07000334444
China400 883 4288
Singapore65-6670-9737
Thailand662-652-6087
Indonesia62-21-837-80-607
Japan(81)-3-6732-5011
Malaysia603-2143-1433
India91-124-4315500
New Zealand0800-747-400
Colombia01-800-944-0219
United Kingdom0845-607-6760
Turkey0212-334-2920
Finland358-800-96070
France01-71-23-03-35
Germany06950-985-051
Mexico55-5283-5500
UAE971-08000-441-5492
Saudi Arabia009 66 920002185
Qatar00-800-1000-21
Israel1-809-344-363
Phone Numbers for Other Regions

Contact United Airlines On a Live Chat

Another effective way to get in touch with United Airlines is through the Live Chat option. You can visit the following link- https://www.united.com/en/us/fly/help-center.html and scroll down to find the chat option.

  • Once you click on it, the chat box will appear on the screen.
  • Chatbot will ask you to click on the “Let’s chat” option.
  • After clicking on it, an agent will message you and ask you to log in to your account or continue as a guest.
  • After that, the agent will share multiple service options on the chat.
  • You can select the service as per your need and continue with a live chat.

The response time is quick. Also, the chatbot provides clear options to you, so that you can select the right service for yourself.

How to Contact United Airlines Online?

Passengers can use the official website or the app to book or manage their bookings. Most of the common queries related to baggage, aircraft, senior citizens, covid 19, MileagePlus, same-day flight changes, and reservations can be resolved by visiting the following link https://www.united.com/ual/en/us/fly/help.html.

Contact United Airlines Online

Here, United Airlines has answered the most commonly asked questions regarding travel. Apart from that, travelers can also visit the United Airlines Online Contact Page. Here are the steps.

  • Firstly visit the official website of United.
  • Now, click on the Help button on the top menu.
  • On the next page, log in to your Mileage Plus account.
  • After that, all your trips will appear on the screen.
  • You can choose to fill out the web support form.
  • In the form, enter your personal information along with your contact details.
  • Also, enter your MileagePlus account number, and booking confirmation number.
  • After that, write down your query.
  • Finally, click on the ‘YES’ button if you want to receive a response.

The airline will respond to your query in due time. However, this method to contact United Airlines can take time. Thus, if you need a quick response then calling is the best option.

Filling Out Forms

Sometimes it is hard to get in touch with a live agent over a phone or chat. Moreover, some services require descriptive information and take longer to resolve than other services. In those cases, United Airlines asks travelers to fill out particular forms. At United, passengers typically fill out the form for the following services:

  • Baggage Claim.
  • Refund Claim.
  • Also for special assistance requests.
  • Also, special forms for international travel.
  • MileagePlus account and much more.

After Trip Feedbacks

United provides its passengers the privilege to give feedback after their journey. They can visit https://www.united.com/en/us/customercare to give positive or negative feedback.

  • On the page, the airline asks whether you want to register a complaint, or share a compliment, or ask any question.
  • Select the necessary option.
  • It will then share a list of services about which you want to give your feedback.
  • Also, share the trip details.
  • After that airline will ask you to describe the event.
  • Also, it gives the option to attach any image or document at the end.
  • Now, submit your feedback. The airline will take due course of action and respond to your feedback as soon as possible.

Connecting Over Social Media Platforms

Passengers can also get in touch with United Airlines over social media platforms. United Airlines has its presence over

  • Twitter.
  • Facebook.
  • Instagram.

The following platforms are suitable for getting recent updates, promotions, and deals. However, if the travelers are looking for resolving any concern, then they should prefer calling the airline.

Visit the United Ticket Offices

If you fail to get in touch with the United Airlines executive, then you can use the traditional way of visiting the United Ticket Office. By using the following alternative, you will have a face-to-face interaction with the United Airlines executive. You can find the office of United Airlines in many airports across the globe. Also, United ticket centers are also available outside the airport premises.

How MileagePlus Members Can Contact United Airlines?

MileagePlus members who are facing any problems regarding reservations, status, redeeming miles, missing award miles, award flights, or changing the name on their MileagePlus account can contact United Airlines in the following ways.

  • Travelers can visit the following link https://www.united.com/ual/en/us/fly/contact/mileageplus.html to get answers for their MileagePlus account.
  • Also, the airline offers a separate chat option of ‘MileagePlus Assistant.’ Travelers can chat with the 24×7 available agents regarding MileagePlus needs.
  • Moreover, flyers within US and Canada can call 1-800-421-4655 (toll-free) or 1-713-952-1630 (charges may apply). The executives are available daily from 7:00 a.m. to midnight (CT).

If a passenger is outside the USA or Canada, then they can contact United Airlines for MileagePlus reservations on the following phone numbers.

CountryMileagePlus Phone NumberContact Hours
South Africa0214268058Monday to Friday, 9:00 a.m. – 6:00 p.m.
Japan(81)-3-6732-5022Monday to Friday, 9:00 a.m. – 5:00 p.m.
Australia1 300 651 815Monday to Friday, 9:00 a.m. – 6:00 p.m. Australian Eastern Time
New Zealand0800 673 5937Monday to Friday, 11:00 a.m. – 8:00 p.m.
United Kingdom0207-365-1859Monday to Friday, 7:30 a.m. – 5:30 p.m
France01-71-23-03-22Monday to Friday, 9:00 a.m. – 5:00 p.m.
Germany0800-663-7277Monday to Friday, 9:00 a.m. – 5:00 p.m.
Mexico55-5283-5500Monday to Friday, 8:00 a.m. – 8:00 p.m.
United Arab Emirates971-08000-441-5492Monday to Friday, 9:00 a.m. – 5:30 p.m.
United Airlines for MileagePlus phone numbers

How to Connect for Disability Assistance?

Contact United Airlines for Disability Assistance

United Airlines offers assistance to disabled passengers. Any traveler flying on United or any codeshare flight can request help. Passengers can call Accessibility Desk at 1-800-228-2744 within the United States or Canada. However, in the case of other regions, travelers can call the United customer center and request to connect with the accessibility desk.

Since passengers’ requirements may vary from one place to another, thus United Airlines suggests contacting the desk at least 48 hours before departure.

How to Speak to United Vacations?

If you are planning your holidays with United Vacations, then you may require information regarding how to get in touch with it. You can use the contact information provided below for assistance throughout the course of your vacation.

Before Travel Contact Information

You can call 1-888-854-3899 for planning your trip with United Vacations. The executives are available from 9 AM to 12 AM, EST,  daily.

During Your Travel

United provides a separate phone number for travelers enjoying their vacations. Travelers can dial 1-800-338-6538 for quick solutions to their concerns. They can also send an email to [email protected].

After the Trip

Even though your vacation is over, United will offer assistance regarding your trip. You can call 1-800-359-7268 for support. The agents are available from Monday to Friday from 9 AM to 5:30 PM EST.

You can also drop a mail post-trip to [email protected] for your concerns.

If your vacation involves 20 or more travelers, then you can contact United Vacations for group booking at 1-844-904-0187.

Tips to Contact United Airlines Faster

United Airlines receives many queries in a day. Thus, it is not sure that your concern will get resolved on the same day. To increase the chances of getting in touch with the United Airlines representative, you must follow these few tips.

Choose another language option – If you know any other language, then it can be advantageous.  Usually, US citizen speaks English, thus most of the time the line will be busy. Calling United Airlines on a different language phone number can save you time.

Use MileagePlus Account – If you have a MileagePlus account, then use it while calling the airline. United has a separate phone number for MileagePlus account holders. Thus, it will help you to jump the long queue.

Follow the IVRS instructions properly – United offers IVRS calling to its passengers. However, it is necessary to follow the instruction carefully throughout the process. Pressing the right numbers will help you to resolve the concern quickly.

Use chat option – Apart from calling, contacting United Airlines over a chat is a good option. You can simply share your concern over a chat and a live agent will resolve it.

You may also like: What is United Airlines Name Change Policy?

Frequently Asked Questions

How do I talk to a real person at United Airlines?

You can call United Airlines at 1-800-864-8331 or 1-838-333-7330 and follow the IVRS instructions to get in touch with a real person.

Does United Airlines have a live chat?

Yes, United Airlines offers a live chat option to its flyers. The passengers can use live chat to have interactive messaging regarding their concerns.

What is the phone number for United Airlines Priority?

Passengers having premier membership can contact the Premier Priority Desk by calling the on the number back of their membership card. They will get quicker reservations and other information. The Premier Priority Desk responds to calls 24×7.

Does United Airlines offer support in other languages?

Travelers can speak to United Airlines agents in Spanish, Mandarin, French, German, Italian, Japanese, Cantonese, and Korean apart from English.

Does United charge fees for bookings made over a phone call?

When you contact United Airlines for booking a ticket over a phone call, then you have to pay a service fee of $ 25. The service fee is separate from the ticket fare.

How do members of MileagePlus contact United Airlines?

The MileagePlus members within US and Canada can contact United Airlines

  • By calling on 1-800-421-4655 (toll-free) or 1-713-952-1630.
  • By using the MileagePlus Assistant chat option.

Can I contact United Airlines over social media?

Yes, you can contact United over social media platforms like Instagram, Twitter, or Facebook. However, the chances of resolving your issue through social media are less.

How United Airlines executives can assist?

United Airlines executives can assist passengers in baggage claim, refund, cancellation, check-in, seat upgrade, miles redemption, award bookings, and much more.

How to speak to United Airlines about existing reservations?

Travelers who have bookings on United Airlines can call on 1-800-864-8331 and press 3 on IVRS for existing reservations. They can keep following the instructions to speak with a live agent.

How Can I get in touch with United Airlines online?

You can go to the official website of United Airlines and navigate to the Help option on top of the home page. You can also use the live chat option to get in touch with the airline.

author

David Ross

I'm David Ross, an enthusiastic traveler and writer, deeply passionate about airline travel. My insatiable curiosity for exploring new destinations and my unwavering commitment to assisting fellow travelers in navigating the intricacies of air travel have brought me here to share my knowledge with you. Drawing from my extensive experience in the aviation industry, I've made it my mission to create detailed airline travel guides to ensure your journeys are as hassle-free as possible.

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