how to contact United Airlines

How to Contact United Airlines?- A Step-by-Step Guide[2024]

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Last Updated on April 5, 2024 by Rick Spiegel

Are you unable to book a flight with United Airlines? Or facings issues in your existing reservation? If you have no clue regarding how to contact United Airlines, then you have come to the right place. We have curated this detailed guide to help you out of this situation.

In this guide, we have covered all those ways through which you can connect with the airline representative for assistance. So, if you are interested in knowing more about United Airlines and the options they offer for the traveler to connect with them, then read this guide till the end.

By the end of this guide all your concerns or questions regarding your flight itinerary will be resolved.

Reasons why a Flyer Connect with United Airlines Agent

United Airlines offers several services to its passengers. Usually, the travelers contact United Airlines for the concerns related to the following topics:

  • Accessibility and Assistance 
  • Baggage 
  • United Club and Lounges
  • Booking a flight ticket 
  • Specialty Desks
  • Traveling with children & infants
  • Seat Upgrades
  • Hotels, Cars, Cruises, and Vacation Packages
  • International Travel
  • Traveling with pets
  • Refund and Customer Care
  • Refunds and Receipts

The above-mentioned topics are the most common reasons travelers reach out to United Airlines representatives. The airline’s agents always ensure that the concerns of its passengers are resolved as quickly as possible. 

Connect with a United Airlines Representative via Phone Call to Seek Help

The most common option through which you can connect with United Airlines customer service is via phone call. If you want to reach out to the airline agent through a call, then follow the given instructions:

  • First, go to the official website of United Airlines. 
  • Next, go to the “Help Center” option.
  • Scroll the page, and you’ll get the “Call Us” option.
  • So click on it, and you’ll be directed to another page.
  • Here, you’ll get different phone numbers:
  • 1-800-421-4655 (toll-free)
  • 1-713-952-1630 (charges may apply)
  • So, dial any of the above phone numbers to get assistance from the agent.
  • Once you are connected with the executive, share your reason for calling.
  • The executive will listen to your concerns and will provide the solution accordingly.

Note: United Airlines offers an automated IVR phone system. It permits you to use your voice to make choices. So, to get the answers to your MileagePlus questions via call, dial 1-800-864-8331. Also, if the passenger is Deaf or teletypewriter, then they can dial 1-800-323-0170 to seek help.

IVR Options United Airlines offers to Passengers on Phone Calls

United Airlines offers an automated IVR  phone system, that provides you a choice between touch-tone and speed recognition options. Here is a list of options and corresponding touch-tone commands below:

Flight statusPress 1
Book a flightPress 2
Existing reservationPress 3
MileagePlusPress 4
More optionsPress 5
BaggagePress 5, then 1
RefundsPress 5, then 2
ReceiptsPress 5, then 3
FeedbackPress 5, then 4
Other servicesPress 5, then 5

List of United Airlines International Reservation Numbers

Below is a list of international reservation numbers of United Airlines. So, you can dial the contact number as per your region for purchasing tickets or changing the flight itinerary. However, fees may be applied for international phone calls.

Region Phone NumberWorking Hours
New Zealand0800-747-400Monday – Friday, 11:00 a.m. – 8:00 p.m.Saturday, Sunday and holidays, closed.
Mexico55-5283-5500Monday – Friday, 9:00 a.m. – 6:00 p.m.
South Africa0214268058Monday – Friday, 9:00 a.m. – 6:00 p.m.
Indonesia62-21-837-80-607Monday – Friday, 8:30 a.m. – 5:00 p.m.Saturday, 8:30 a.m. – 12:30 p.m.Sunday and holidays, closed.
02-2-0088-68Monday – Friday, 9:00 a.m. – 5:30 p.m.

8:00 a.m. – 4:00 p.m. daily
Brazil0800-162-3232Monday – Friday, 8:00 a.m. – 8:00 p.m.Saturdays and holidays, 9:00 a.m. – 3:00 p.m.
Colombia01-800-944-0219 (Toll-free)Monday – Friday, 9:00 a.m. – 6:00 p.m.Saturday, 9:00 a.m. – 1:00 p.m.

Monday – Friday, 8:30 a.m. – 5:00 p.m.

Other Ways to Contact United Airlines Representative 

There are several other ways by which flyers can contact the airline, such as via a call, live chat, social media, and contact form. So, travelers have multiple options to contact the representative. They can select any of these methods as per their preference. 

Start The Live Chat With United Airlines Agent

You can start a live chat with the airline agent of United Airlines to seek help online. The virtual agent assists its passengers 24/7. To start the live chat, follow the given instructions:

  • Firstly, visit the official website of United Airlines.
  • Now, go to the ‘Help Center’ section.
  • In the left corner, you’ll get the live chat icon.
  • So, click on that icon to start the live chat.
  • After clicking on the “ Chat with Us” option, you’ll get the ‘Let’s chat’ option.
  • Tap on the “let’s chat” option to start the chat.
  • Next, ask your doubts from the airline agent to get your queries resolved.

Send a DM to a United Airlines Agent to Get your Queries Resolved

Another option to contact a United Airlines representative is by sending a DM on their social media platform. You can follow the given instructions to get your queries resolved through social media platforms:

  • Begin the process by heading to the official website of United Airlines.
  • Next, go to the “Help Center” section.
  • Scroll the page, at the end, you’ll see various social media icons, including:
  • Now, select any of the above-mentioned platforms as per your preference.
  • Once you select the social media platform, write your query briefly.
  • Next, send your questions or doubts and wait for some time to get a response from the airline executive.

Fill out the Contact form for any Compliment, Question and Complaint

If you have any questions, complaints, or compliments regarding your recent trip with United Airlines, then you can share them with United Airlines by filling out the contact form. Here are the quick instructions to fill out the contact form:

  • First, visit the official website of United Airlines.
  • Next, go to the ‘Customer Care’ section.
  • Here, you’ll get three options, including:
  • Compliments
  • Questions
  • Complaints.
  • So, click on any of these options depending on your situation.
  • After that, fill out all the details asked in the form.
  • Next, submit your form and wait for some time to get a response from United Airlines.

Frequently Asked Questions (FAQs)

How do I contact United Airlines customer service?

You can contact the United Airlines customer service team in various ways. The airline offers both online and online ways through which you can seek help from the executive. These methods include – Phone calls, live chat, social media, etc.

How do I message United Airlines to seek assistance?

You can send your concerns to United Airlines by writing a DM to United Airlines on their social media platform. You can send the message on Instagram, Facebook, LinkedIn etc.

How do I request compensation from United Airlines?

You can request United Airlines for compensation by filling out the refund form. You’ll get the refund form on the airline’s official website. So, follow the on-screen instructions to fill out the form and submit it.

How do I submit a complaint to United Airlines?

If you have any complaints or compliments for United Airlines, then you can share them by filling out the form available on the official website of the airline. All you need to do is fill out all the correct details asked in the form. After that, submit it and wait for some time to get a response from airline’s end.

Is calling United Airlines free?

Yes, calling United Airlines is free. So, there will be no service charge if you connect with the executive by phone regarding concerns related to your existing booking with United Airlines. However, if there are any charges or fees for another service, then the executive will inform you on a phone.

Can I call the agent to change my United flight?

Yes, you can call the agent to change your flight with United Airlines. Even if you are facing any other issues in your existing reservation, then you can connect with the executive for assistance.

Does United Airlines provide assistance to its flyers 24/7?

No, United Airlines does not provide assistance to its flyers for 24/7.The airline provides its customer services in different working hours depending on the region selected by a traveler.

Does United respond to complaints?

Yes, United Airlines responds to complaints sent by travelers. So, if you have any complaint, then you can share them with the airline. The executives of the airline will look after your concerns and will resolve them as soon as possible.

What does a representative do at United Airlines?

The representative of United Airlines resolves various issues of the passengers traveling with the airline. They help travelers by providing assistance for booking a new flight ticket and resolving the doubts faced by the travelers in their existing reservations as well.

What is the phone number for United Airlines accessibility?

United Airlines always strives to accommodate the passengers of all the requirements and abilities. So, if you have any doubts, then you can reach out to the accessibility desk via a phone call. To connect with the representative, dial 1-800-228-2744 and share your concerns with the agent.

How do I write a complaint email to an airline?

Unfortunately, United Airlines does not assist its passengers through email. So, you cannot write a complaint to the airline by email. However, the airline has a separate section through which you can share your complaints by filling out a contact form.

Can I connect with United Airlines executives through social media platforms?

Yes, you can connect with United Airlines executives through social media platforms. The airline is present on multiple social media platforms, including TikTok, LinkedIn, Instagram, YouTube, etc. So, you can share your doubts on any of these platforms.

Does United Airlines provide assistance via live chat?

Yes, United Airlines provides assistance via live chat. All you need to do is go to the official website and go to the live chat section. After that, ask your questions from the agent to get a solution.

What are the other methods to connect with United Airlines than a phone call?

The other methods to connect with United Airlines than phone calls are – live chat, social media, and contactformsm. So, if you are not satisfied from the solution provided by the airline agent. In such a case you can go with any of these methods.

How to fill out the contact form of United Airlines for assistance?

You’ll easily get the contact form for United Airlines on their official website. With the help of these forms, you can get a solution to your questions and can share any complaints or compliments with the airline, too.


David Ross

I'm David Ross, an enthusiastic traveler and writer, deeply passionate about airline travel. My insatiable curiosity for exploring new destinations and my unwavering commitment to assisting fellow travelers in navigating the intricacies of air travel have brought me here to share my knowledge with you. Drawing from my extensive experience in the aviation industry, I've made it my mission to create detailed airline travel guides to ensure your journeys are as hassle-free as possible.

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