How To Get A Callback From Southwest Airlines?

11 minutes, 41 seconds Read

Last Updated on April 17, 2024 by Rick Spiegel

Southwest Airlines is one of the most popular and affordable airlines. The airline is famous for the services it offers to its flyers under a budget. The airline ensures that its passengers are getting all the necessary facilities during travel. Every airline expects profits and the passenger expects their hard earn money to be invested mindfully while booking a flight ticket. 

However, there might be some situations where passengers don’t get satisfied with the services offered by the airline. And in that case, they want to raise a complaint or want to provide feedback. With that, a question also arises: How do I get a Southwest Airlines Callback?

Fortunately, there are multiple options available for the passengers to schedule a callback from the Southwest executive. So, keep reading this blog till the end to know more about How can you get a callback from Southwest Airlines.

Table of Contents

How To Request For a Southwest Airlines Callback?

How do I get my Southwest callback? If this is your query, you are at the right place. If you are facing any issues and don’t know how to get a Southwest callback. Then, you can visit the official website of Southwest Airlines. There you’ll get multiple options that you can select to get assistance from the airline executive. The airline executive will help you out in the best possible manner.

There are different options available for the passengers by which you can raise your query. These options are:

  • Directly call the airline representative on their toll-free number
  • Write an E-mail
  • Fill out a Complaint Form
  • Do Live Chat
  • Also, you can connect with the representative on different Social Media Pages.

What Are The Steps To Receive a Callback From Southwest Airlines?

Below are the ways with basic steps that you can follow to receive a callback from Southwest Airlines.

Phone Call Method

  • The first step is to head to the Southwest Airlines website.
  • Now, click on the Contact Us feature available on your dashboard.
  • After selecting this option, a new page will appear.
  • Here is the telephone number to contact Southwest Airlines customer service: 1 (800) 435-9792. 
  • Now, select the right option as per your need and your call will be forwarded to an advisor of the airline.
  • Now, share your query with the executive. Also, share the day and time on which you want to receive a callback from them.
  • After this, the airline representative will call you on the particular day and time that you told them. 

IVR Options Available On Southwest Phone Call

Southwest Phone Call

These are the IVR options that you can select as per your need on a phone call with a Southwest representative.

  • Press 1 – For selecting the preferred language.
  • Press 3- To make changes to your flight.
  • Press 5 – To inquire about the baggage.
  • Press 8 – For raising a request for callback b=from Southwest Airlines.

Filling Out a Contact Form

If you don’t want to directly call Southwest Airlines to get a callback then you have another option which is filling out a contact form. You can fill out the form by visiting the official website.

While filling out the form, ensure that you describe your query briefly and mention your contact details as well. Once you submit the form a concerned person will get in touch with you with the best solution.

These are the quick steps one can follow to fill out a contact form for requesting a callback from Southwest Airlines.

  • Firstly, go to the official site of Southwest Airlines and click on the ‘Contact Us’ option.
  • Now, find the find out ‘Callback’ option on the contact page.
  • Tap on that option, and you’ll get the form page on your screen.
  • Fill out this form and mention your email ID as well.
  • Now, add a brief description of your query.
  • Also, select the date and time on which you want to get a callback from Southwest Airlines.
  • Lastly, click on the ‘Submit’ button to send the callback request.

Get A Callback Via Live Chat

Southwest Live Chat

Travelers also have the option to request a Southwest Callback via the live chat feature. They can ask any question related to their queries from the live agent. However, if the query is not resolved, then they have the option to request a callback from the airline on the same live chat.

Travelers can follow this simple instruction to do so:

  • Go to the official website and tap on the ‘Live Chat’ option.
  • Now, ask your doubt or query, and you’ll get the necessary details for the solution to your query.
  • After this, select the ‘Southwest Callback’ option available on the live chat window.
  • Lastly, provide your preferred date and timing to the live person and ask them to schedule a callback from Southwest Airlines for you.

Make a Request For a Callback Through the Mobile App

Southwest Airlines also has a mobile app for both Android and iOS users. The app provides easy access to all the services. One of them is the Callback option. To request a callback from the Southwest representative, users must download the official app from Google or Apple Store to their device. After installing the app sign in with their account.

Once sign-in is done these are the required steps to follow for requesting a callback.

  • Firstly, go to the menu of the app that you installed on your phone.
  • Then tap on the ‘Help’ option.
  • After this, click on the ‘Request a Callback’ feature.
  • Also, fill in all the required columns.
  • Lastly, click on the ‘Submit’ Button.

Connect On Social Media To Receive a Callback

Another convenient option that can be used by flyers to request a callback from Southwest Airlines is connecting on the social media handles of Southwest. Flyers can send a message on Twitter, Instagram, and Facebook as well for the doubt and to get a callback at a particular time.

Once you send the message an airline representative will reply and confirm your callback request. You can send messages on any social media handle. These handles are available on the official site so you can click on any social media icon and can raise a request for a callback.

Write An Email To Receive a Southwest Callback

If you don’t find any solution by any of the above-mentioned options then you can write an email to Southwest Airlines to request getting a callback from Southwest’s executive. You’ll get the email address from the official website to request a callback.

While writing an email, add all the required details about why you want a callback. Also, provide your phone number and your name so that they can call you on the selected date and time chosen by you.

Are There Any Terms & Conditions To Receive a Southwest Callback?

It is necessary for travelers to know all the terms and conditions before scheduling a callback from Southwest Airlines. These are some of the terms and conditions travelers should know:

  • If a passenger contacts an airline from a different country, then they need to pay a certain amount as a charge for calling the airline.
  • It is necessary to provide the contact number by email. Otherwise, the traveler will not get any call from the airline representative.
  • Make sure that you provide another incoming number to the representative if you have any.
  • You are allowed to call the executive at the provided time only.

These were a few T&Cs that you should keep in mind while placing a callback request from Southwest Airlines.

Frequently Asked Questions (FAQs) 

Does Southwest Airlines have a callback option?

Yes, Southwest Airlines do have a callback option available for its flyers. Getting a callback from the representative is helpful as the passengers get the solution for their query on time.

How do I get a callback from southwest airlines?

There are multiple options available for travelers through which they can raise a request for solving any specific query. These options are:

  • Calling the Airline executive.
  • Writing an E-mail.
  • Messaging on Social Media Handles.
  • Filling Out a Contact Form. 

Does Southwest Airlines have a 24/7 callback option?

Yes, Southwest does have a  24/7 callback option. However, it also depends on the option chosen by any passenger for making a request. There are multiple options and every option has heir own duration to revert.

What is the phone number of Southwest Airlines to get a callback?

If you want to get a Southwest Callback then you can dial the toll-free number of Southwest Airlines which is 1 (800) 435-9792. And then you can raise a query while talking to the airline executive.

Can I get a callback from a Southwest executive if I fill out a contact form?

Yes, you can fill out the contact form by visiting the official website of Southwest Airlines. However, it is necessary to briefly explain your doubt or query in the description box so that you get the best possible solution.

How can I get in touch with Southwest Airlines via call?

If you want to contact Southwest Airlines then you can visit the official site of Southwest. Here, you’ll get the official number of the airline executive, and you can ask for the solution by contacting them.

Does Southwest Airlines charge fees for callbacks?

Yes, if you are someone who belongs to a different country then you need to pay a fee for calling Southwest Airlines.

Are there any terms and conditions travelers must know about Southwest Callback?

Yes, there are a few T&Cs that a flyer must keep in mind before requesting a Southwest Callback. A few of the are:

  • They need to pay a specific amount for calling the airline executive for a callback.
  • Also, they can call the executive at a specific time.

Will I get a callback If I write an Email to Southwest Airlines?

Yes, you’ll surely get a callback if you write an email to Southwest Airlines. However, there is no specific time duration in which you’ll get the callback from the Southwest team.

How many social media platforms are available for the passengers through which they can get in touch with Southwest Airlines?

Southwest Airlines is available on various social media platforms, including Facebook, Twitter, and Instagram. So, you can type a message on any of the platforms. Soon, the team will reply and will solve your query.

Can I chat with Southwest customer service?

Yes, Southwest Airlines offers multiple ways to connect with them for any query and is dedicated to solving them completely. So they also provide a live chat option all seven days a week. But make sure you message them between 6 am to 8 pm central time. 

How can I raise my query on southwest Airlines?

You can raise your query on southwest airlines using different ways. Such as you can call the airlines, chat with the team, write an Email, connect through social media, or fill out a complaints form on Southwest Airlines. The Southwest Airlines customer service representative will reach out to you as soon as possible.

What is the IVR number on the Southwest call for selecting the preferred language?

Once you call southwest airlines by picking the phone number from the Contact Us option, you can also select the language as per your comfort and choice. Once you dial the number, press 1 to choose the language available there.  

What is the step-by-step process to get a callback from southwest airlines?

If you are willing to get a call back from Southwest Airlines, follow these steps: 

  • First, go to the Southwest Airlines official website. 
  • Click on the “contact us” option. 
  • Pick up the number from there.
  • Now, select the option as per your need.
  • After this, share your query with the agent and also tell them the date and time when you want to receive the callback.
  • Southwest airlines representative will call you back at the particular time you have mentioned.  

Does Southwest allow for the flight change on a callback?

If you are thinking of changing your flight or want any inquiries regarding this, you can do it by calling the airlines. When you connect on a call, you will need to press 3, the specific IVR number for flight change inquiries. 

What is the IVR number to request a callback on Southwest Airlines?

If you are busy and want a call back on a specific time and date from a Southwest Airlines representative, you can request it. Yes, once you get the phone number in the Contact Us section and dial that, you need to press 8 to request for a callback from the airline’s side at the provided time and date from you. 

Can I request a callback through a Southwest Airlines mobile app?

Yes, Southwest Airlines also provides a mobile app for both iOS and Android users. So, you can request a callback from the Southwest Airlines representative through the App.

Can I inquire about the bags on a call back from the southwest?

Yes, if you want to ask anything regarding your bags or southwest baggage policy, you can ask it on a phone call. Once you dial the southwest number, you will see the IVR number, press 5 to inquire about the bags.   

How to request a call back through the Southwest Airlines mobile app?

Once you want to request for a call back from the southwest mobile App, you need to know the process.

  • Download the App.
  • Go to the “MENU” and click on the “HELP.”  
  • Now, click on the “request a call back option.
  • Fill out all the required columns and tab on “Submit.” 

Should I need to provide another incoming number to the Southwest Airlines agent?

If you are calling Southwest Airlines for a callback, do not forget to give them another incoming number if you have any so that the agent can call you at that number in case of disconnection.


David Ross

I'm David Ross, an enthusiastic traveler and writer, deeply passionate about airline travel. My insatiable curiosity for exploring new destinations and my unwavering commitment to assisting fellow travelers in navigating the intricacies of air travel have brought me here to share my knowledge with you. Drawing from my extensive experience in the aviation industry, I've made it my mission to create detailed airline travel guides to ensure your journeys are as hassle-free as possible.

Similar Posts

0 0 votes
Article Rating
Notify of
Inline Feedbacks
View all comments
Would love your thoughts, please comment.x
Get Human +1-877-379-2130