American Airlines App not Working

Why is the American Airlines App Not Working?

8 minutes, 49 seconds Read

Last Updated on April 4, 2024 by Rick Spiegel

In an era where technology seamlessly intertwines with our daily lives, and we are more and more dependent on new technologies,  the reliability of mobile applications is one of the major needs of today’s era. For frequent flyers and travel enthusiasts who travel very frequently, the American Airlines app serves as a savior to manage all the bookings. Checking flight statuses, downloading boarding passes, and accessing essential travel information all can be done with just a few clicks. But, there may be times when the users have faced issues with the app, leaving many wondering: Why is the American Airlines app not working?

Reasons for the American Airlines App Not Working

There are several reasons for which the American Airlines app is not working, this may be majorly due to network issues or technical glitches. Listed below are some of the major issues, because which the American Airlines app might not work:

Technical Glitches and Bugs:

One of the major issues faced during the working of American Airlines is technical glitches and bugs. No matter how software is developed securely, it is susceptible to errors. The American Airlines app, like any other, may encounter bugs that affect its performance. These bugs can range from minor inconveniences to more significant issues that disrupt the app’s core functionalities.

Compatibility Issues:

As mobile phones tablets and operating systems go through regular updates, there may be sometimes that compatibility issues may arise. Users or passengers who have recently updated their Android or iOS devices or the app itself may find that certain features no longer function as expected. This might create inconvenience, particularly for those who rely on the app for time-sensitive travel information.

Server Outages:

Various apps often depend on servers to process and retrieve data. In case, an American Airlines server faces issues and undergoes maintenance, it can result in temporary unavailability or sluggish performance of the app on devices. This issue is not uncommon, and service disruptions can occur due to various reasons, including high traffic volumes or technical issues on the server side.

Network Connectivity Problems:

The other major issue related to the non-functioning of the app can be due to an unstable internet connection. The American Airlines app heavily relies on a stable internet connection to function optimally. Users who are accessing the app through poor network coverage or experiencing intermittent connectivity may encounter difficulties in using the app features. Network-related issues, such as slow internet speeds or dropped connections, can significantly impact the app’s performance.

Software Updates:

Operating systems when updating on mobile devices can sometimes lead to compatibility challenges for existing applications and hinder their working. Users who have recently updated their device’s operating system may find that the American Airlines app needs to be updated as well to ensure seamless performance. Failure to do so could result in glitches or unexpected behavior.

User Account Issues:

Sometimes the hindrance and non-working in the app may also occur in Individual user accounts and can also contribute to app-related problems. Incorrect login credentials, expired passwords, or issues with the user account itself can prevent users from accessing the app’s features. Verifying and updating account information may be necessary to resolve such issues.

Solutions to Make the American Airlines App Work Again

There are various ways by which the users can make their American Airlines app work. These tips would help the users to access the app, and resolve the issue.

Check Internet Connection

The first and foremost action the user needs to take is to check their internet connection. There can be various reasons why the American Airlines app seems to be unstable, one of which is the instability of the internet connection. It is very much possible that the user’s device is in a WiFi network, but if it still does not work, then the user should try to access a website on the internet using the browser. If this works fine, then it’s not their smartphone or tablet.

If the users try to download the American Airlines app via the mobile network (which is not recommended because of the data consumption), then they should check how stable the mobile connection is. In many cases, there may be chances that due to excess data consumption, the American Airlines app won’t load. In this case, the users should check the settings for mobile data on their mobile phone device.

Restart the Smartphone or Tablet

There may be times that after updating the app on Android or iOS devices, the app still won’t work. After the system has been updated, it may well happen that the connection with the login data for the respective app no longer works securely. In this case, you should restart your smartphone or tablet, which will reload all settings and functions and, if necessary, re-establish connections to the App Store.

Check Google Server Status

If a restart and a working internet connection did not solve the problem and American Airlines still loads slowly or not at all, then the problem could lie in Google’s server.

To check the Google server status, the users should follow the given steps:

For Android devices:

●      Empty the cache and delete the data in the Play Store

●     This will restart the app completely and problems may be resolved.

●     Open the “ Settings ” app on the device.

●     Tap Apps & Notifications then click View all apps.

●     Scroll down and tap Google Play Store.

●     Tap Memory Empty cache.

●     Then tap on Clear data.

●     Open the Play Store again and try the download again.

Log Out and Log Into the American Airlines App

To fix the American Airlines App not functioning, the users need to first log out from the American Airlines app and then again log into the app to resolve the issue. This will fix the issue and the app will work fine. If still the American Airlines app is not working then the users can try other methods to fix it.

Reinstall the American Airlines Application

If the American Airlines app is still not working, then try to first delete or uninstall the app from your mobile or tablet. After that reinstall it from the Play Store or Apple Store, depending on your device.

Disable VPN

Suppose, the users are using a VPN on their phone and it’s enabled when they log into the American Airlines app then it might not work. So, to Fix the American Airlines App issue, first, disable the VPN in the phone. After that check again the running of the American Airlines application.

Alternatives If the American Airlines App Does Not Work

If the American Airlines app is not working then there are various other options to contact the airline executive. Travelers can opt from the listed options below if the American Airlines app is not working:

Contact American Airlines Representatives Via Phone

Passengers can contact American Airlines phone number and talk to a live person. They can reach out to the agent by calling at 800-433-7300. Once they get connected the representative can share their query or concerns with them. The agent will try to resolve their query in the best possible manner.

In addition, they can contact the airline representatives at any time as American Airlines provides their services 24*7. The agent will assist you with any questions, concerns, or issues you have regarding American Airlines flight booking, flight change, etc.

Contact American Airlines Representatives Via E-mail

Another alternative to contact American Airlines if their app is not working is via E-mail. You can send an email to the airline to get the answer to your question. You can fill out a contact form where you have to fill out some details along with your reason to contact the airline. After that submit that form and the airline will contact you via email.

 Frequently Asked Questions (FAQs)

How to update the American Airlines app not working?

The users should visit the Play Store or Apple Store depending on the device compatibility. Now, search the app in the search bar, and click on the update option to update the American Airlines app. When the update is complete the app will start working smoothly again.

How to remove the technical glitches faced while using the American Airlines app?

If the users are facing any technical glitches while using the American Airlines app, they can simply re-login or reinstall the app, for a smooth function.

How do I refresh my American Airlines app?

To refresh the AA app on Android and Blackberry devices, the users  can refresh any screen by selecting the bottom menu and selecting “Refresh.” However, on iPhone users are logged in and on the home screen or in My Account, they can refresh the information by pulling down the window shade.

Why can’t I access my AA account?

If your account is locked, it is most likely because you have tried to sign in with the incorrect password too many times. Click “Sign in/Join now” at the top right of any page. You will be taken to the member sign-in page.

Do I have to pay for the AA app?

Passengers/Travelers or any other persons can use the American Airlines app for free. There are no charges. However, the features are limited according to the AAdvantage status. Certain features are only available to Yellow, Silver, or Gold members.

What could be the possible reasons for the AA app not working?

If your AA app is not working, then these could be the following reasons.

  • Poor internet connection
  • Server problem
  • User account problems
  • Older version of the app

Why can’t I get my boarding pass online from the AA app?

If you are unable to download the boarding pass through the app, then probably your airport does not accept the mobile boarding pass. However, if your airport accepts the boarding pass and you are still unable to get it, then you need to update your AA app to the latest version.

Does user account issues can be responsible for the AA app not working?

Yes, the problem with the user account could be one of the probable reasons for the American Airlines app not working properly. If the account is not verified or the user has performed any activities against the policy of the AA, then it might face problems in the app.


Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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