Austrian Airlines Customer Service

Austrian Airlines Customer Service- Phone, Email, and Social Media

6 minutes, 16 seconds Read

Last Updated on December 7, 2023 by Rick Spiegel

Are you looking for ways ‘How to contact Austrian Airlines Customer Service?’ Well, if your answer is a YES, then you are in the right place. Austrian Airlines offers the best customer service to its passengers. The airline provides various ways to reach out to Austrian Airlines representatives. So, if any traveler wants to contact the airline executive, try the following methods:

  • Phone Calls
  • Social Media
  • Live Chat
  • Contact Form

So, passengers have a variety of options to connect with the Austrian Airlines team. Also, if any option doesn’t work for them, then they have other alternatives as well. They can select any of them to seek assistance from the Austrian Airlines executives.

Austrian Airlines Customer Service Phone Number USA – +1-(516) 738-4422

UK Phone Number of Austrian Airlines – +44 22 76608190

Austrian Airlines Phone Number Switzerland  – +41 43547 9797

Austrian Airlines Phone Number Turkey – +90 212375 5938

How Do I Speak to a Live Person at Austrian Airlines?

Austrian Airlines has dedicated contact numbers for passengers from different countries. So, the flyers can call on those specific Austrian Airlines customer service phone numbers to get answers to their questions.

Here is a list of contact numbers along with the countries. So, you can dial the Austrian Airlines phone number as per your country.

CountriesPhone NumberWorking Hours
Spain0800 000 231  Monday to Friday 09:00 – 18:00
Sweden+46 851 99 23 76  Monday to Friday 08:00 – 18:30
Switzerland +41 43547 9797  Monday to Friday 08:00 – 20:00
Thailand+66 2056 6868Monday to Friday 08:30 – 17:30
Turkey+90 212375 5938Monday to Friday 09:00 – 18:00  
Ukraine+38 032242 4901  Monday to Friday 08:00 – 20:00
United Kingdom+44 20 76608190  08:00 – 18:30
USA+43 5 1766 3100  Monday to Sunday 24/7

Other Ways To Contact Austrian Airlines Customer Service

There are various other ways through which you can reach out to the Austrian Airlines executives for different queries.

Live Chat with Austrian Airlines Executive

  • If you want to get the answer to your queries within sections, then the live chat option of Austrian Airlines customer service is for you.
  • You’ll get the live chat option in the ‘Contact Us’ section.
  • Now, click on the ‘Live Chat’ icon to start the chat with the Austrian chat assistant.
  • Austrian Airlines has a virtual assistant named ‘Maria.’
  • You can ask your query regarding:
  • Flight cancellation
  • Flight Rebooking
  • Refund
  • After selecting the above option, the virtual assistant will also ask you to share your booking code or ticket number as well.
  • Furthermore, you can write and ask any of your specific queries in the chat box as well.
  • The chatbot will answer your questions within seconds.
  • And that’s how you can find the solution to your questions in no time.

Chat With ‘Maria’ Chatbot On Facebook Messenger

Austrian Airlines ChatbotMaria’ is also available for its passengers on Facebook Messenger. So, passengers can share their concerns on Facebook Messenger as well. Here are the quick steps to start a chat with ‘Maria’ on Facebook

  • Firstly, go to the Facebook Messenger app.
  • Now, click on the ‘Get Started’ button to start the chat.
  • Or you can type ‘Austrian Airlines Chatbot’ in the Facebook Messenger search bar.
  • Then click on the ‘Get Started’ option to start a conversation.

Share Your Concerns on Social Media Handles

  • Another way to reach out to Austrian Airlines agents is by sending a direct message on their social media handles.
  • Austrian Airlines has accounts on various social media platforms. So, you can send messages on any of these platforms.
  • Austrian Airlines is currently present on:
  • Facebook
  • Instagram
  • Twitter
  • Youtube
  • So, you can send messages on any of these platforms.
  • While writing your queries, make sure to write them in brief this will help the airline agent to understand your concern in a better way.
  • Once you send your message wait for some time, the airline executive will reply to you soon with a solution.

Fill Out The Contact Form

  • Another method to connect with the Austrian Airlines executive is via a Contact Form.
  • You’ll get the contact form directly from the official website of Austrian Airlines.
  • In the contact form, you have to fill out some of your basic details along with the booking information as well.
  • The form has two sections in it.
  • Details Of Applicant’s section.
  • Passengers and Booking Data section.
  • In the Details Of Applicant section you’d need to fill out the following details in the respective fields:
  • First & Last Date
  • E-mail Address
  • Phone Number
  • Address
  • Country
  • Miles and More Card Number
  • Language of Communication
  • Furthermore, in the Passengers and booking data section, you need to mention the following information:
  • Passenger’s name
  • Surname
  • Booking reference number
  • You can also add 3 additional travelers companions as well.
  • After that enter your message with max 3,500 characters. Also, attach your documents to support your request.
  • After that accept all the terms and conditions and ‘Submit’ your form.
  • Now, wait for some time to get a response from the airline agent.

Contact Austrian Airlines Executive To Add Special Services

Do you want to add special services to your flight itinerary? Well, Austrian Airlines offers different ways to contact their representatives to add different special service requests. These special services include:

  • Excess baggage
  • Special meals
  • Pets
  • Accessible traveling
  • Golf equipment
  • Traveling with children
  • You can add your Austrian Holiday services requests online or by contacting the airline agents
  • You can call at +43 5 176 676 700 from Austria and abroad.
  • Or by sending an email to [email protected]

Note- It is important to know that adding additional services will cost you some charges.

Frequently Asked Questions (FAQs)

How do I speak to someone at Austrian Airlines?

You can speak with an Austrian Airlines executive over a phone call. You can call +1 (800) 843-0002 and ask your queries with the representatives on call. They’ll resolve all your queries related to flight booking, baggage concerns, flight changes, and more.

Is Austrian Airlines owned by United?

Austrian Airlines is a part of Lufthansa Group. Austrian Airlines offers multi-hub strategies that allow the flyer to travel with great flexibility and comfort.

Does Austrian Airlines fly to the US?

Yes, Austrian Airlines flies to the US. So, if you are planning to visit the US, then you can book your flight with Austrian Airlines, directly from the official website or via a phone call.

How to Contact Austrian Airlines Customer Service USA?

Passengers can dial +1-(516) 738-4422 to connect with the Austrian Airlines Customer Service USA. Travelers can talk to the executive from Monday to Sunday 24/7.

How long does it take to get a refund from Austrian Airlines?

If you have applied for a refund on Austrian Airlines, then your refund will be credited to your account within 7 days if booking payments were made through credit cards, and if the payment was made in cash or cheque, then you have to wait for 20 days to get a refund in your account.

Are Austrian Airlines tickets refundable?

Austrian Airlines offers both refundable as well as non-refundable fare types to its passengers. Refundable flight tickets offer more flexibility, allowing travelers to modify or cancel their reservations without any fees.

Can I change my flight date on Austrian Airlines?

Yes, you can change the date of your flight on Austrian Airlines. The airline allows its passengers to change both the date and time of their flight. However, changing the route of flight is not allowed.

Why can I not check in online at Austrian Airlines?

If you are unable to check in online at Austrian Airlines, then there are chances that you have entered your data incorrectly. Therefore, you must avoid typing mistakes and try again to check-in.


Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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