How to Contact Etihad Airways? – Phone, Online Chat, & Email

Last Updated on March 27, 2024 by Rick Spiegel

Passengers like to travel on Etihad Airways due to its passenger-centric services. Moreover, it responds to the traveler’s feedback and does not ignore them. However, travelers often get confused about how to contact Etihad Airways and which is the suitable way to contact for a particular service. Read the blog till the end to discover the reliable ways to contact Etihad Airways.

For booking inquiries:

• USA:       + 1 877 690 0767
• Canada:  +1 866 948 1081
• Abu Dhabi:  +97 1600 555 666

For mail assistance:

• Medical Assistance: [email protected]
• Etihad Guest members: [email protected]
• Group bookings: [email protected], [email protected]

Online Chat Assitance –  SARA, Available 24*7

How to Contact Etihad Airways Customer Support By Phone?

Etihad offers flight travel all around the globe and covers major countries. Thus, travelers reach out to Etihad from different parts of the globe. So to provide assistance to passengers in their preferred language, Etihad Airways has specific phone numbers for different countries.

Check out the list of phone numbers below. Passengers can dial the relevant phone number and speak to a live person at Etihad. For other regions, travelers can visit the official website for more details.

• Passengers can call the airline in the working hours and get all the information and help.
• Travelers will get assistance in English, Spanish, and Arabic languages.

If the travelers are still confused about how to contact Etihad Airways, then they can follow these simple steps.

• Go to the official website of Etihad Airways.
• Now, go to the “Help Us” page.
• Pick the “Call Us” option.
• After that, enter the country and hit on the search button.
• The Etihad Airways phone number will appear on the screen.
• Travelers can dial the following number and speak to the customer service team at Etihad.

How to Contact Etihad Airways via Live Chat?

Etihad Airways offers live chat assistance to their passengers. It is easy and convenient. But the question that arises is how to speak to a live person on Etihad Airways through online chat.

• Etihad has a virtual chat assistant “Sara.”
• Moreover, it is available 24*7.
• Passengers can navigate to the “Help Us” page and select the Online Chat option.

Travelers can take the following action to speak to a live agent on the online chat.

• Click on the online chat option.
• Now, enter the e-mail address and name.
• Click on the checkbox confirming that Etihad can use the flight details.
• After that, Sara – The live chat assistant will greet the passenger.
• Passengers can write their query or choose the option from the list.
• After that, pick the option “Others” from the list.
• Sara will offer the option of “Connect to an agent.”
• Pick the option and soon a live person will connect over the chat.

Seek Assistance From Etihad Airways Via Email

Although the above two ways are very reliable for connecting to Etihad’s executives, however, sometimes contacting the airline via e-mail becomes a necessity. Passengers may have to contact Etihad Airways by sending mail to the relevant department. The reason could be related to any in-flight or off-flight services.

• Pet booking: [email protected]
• Medical Assistance: [email protected]
• Etihad Guest members: [email protected]
• Media inquiries: [email protected]
• Group bookings: [email protected], [email protected]
• Conference travel: [email protected]

The Etihad customer service team will reply to the e-mail ASAP.

Fill out the Feedback and Assistance Form

Sometimes Etihad passengers may want to share their flight experience or raise their concerns about flight-related issues. In that scenario, filling out the online feedback and assistance form is the most suitable way to contact Etihad.

Passengers can fill out the feedback form for:

• Flight disruptions.
• Baggage claims.
• Also, refund.
• Guest membership.
• Also, crew member behavior.
• In-flight services.
• Security issue.

Passengers need to share:

• Flight details.
• Contact details.
• Reason.
• Also, any documents.
• Description.

Etihad will revert to travelers quickly. Flyers should provide the correct details for quick response.

How to Contact Etihad for Medical Assistance?

Travelers with disabilities get a dedicated contact number for assistance on Etihad.

Passengers in need of a wheelchair can submit their request up to 48 hours before their scheduled flight departure. The medical assistance is provided by the airlines to the passengers:

• In need of a portable oxygen cylinder or ventilator.
• If they need a stretcher.
• Actively contagious condition.
• Also, with a need for battery-powered medical devices.

Travelers need to send their recent medical report 72 hours before the flight to [email protected].

Etihad also offers the pre-flight medical assessment for flyers departing in less than 24 hours. They can call +971 600 555666 or send their MEDA pre-flight assessment form to [email protected].

Get Assistance for Etihad Guest Membership

Enrolling in Etihad Guest is easy. However, the challenge comes in maintaining the account, personal information, and password. So, the next question comes to mind is that how to contact the Etihad Guest department of the airways. Etihad offers separate e-mail addresses for each tier.

Passengers can e-mail at:

• Bronze members: [email protected].
• Silver members: [email protected].
• Platinum members: [email protected]
• Gold members: [email protected]

Etihad Guest members can also contact the customer service team by dialing the following phone numbers.

• Canada:  +1 866 948 1081.
• USA:       + 1 877 690 0767.
• Abu Dhabi:  +97 1600 555 666

Follow Etihad Airways Social Media Pages

Social media has vastly changed the way of interaction. It is not just limited to posting pictures but is also useful in sharing information. Travelers who are willing to travel on Etihad flights can get the latest flight deals and offers from Etihad’s social media handles.

Passengers can follow their Facebook, Linkedin, Instagram, and Twitter accounts to get all the recent developments of the airline.

Moreover, if there is any issue with a passenger’s flight, then travelers can raise their concerns on these platforms. Whether passengers felt distress before, during, or after the flight Etihad will look into the matter and take the necessary actions.

Visit the Etihad Sales Office

Passengers can also choose to visit the Etihad sales office and get their concerns resolved. It can be a little hectic but the traveler can communicate their issue one to one with the executive. Visiting the Etihad sales office is beneficial in case of group booking. Etihad Airways approves group bookings made in an Etihad sales office.

Which Method Should Travelers Prefer?

We have learned the multiple ways to contact Etihad Airways. Hopefully, by now we have settled your curiosity about how to contact Etihad Airways. But, another question that comes to mind that which method should travelers prefer.

Flyers should choose the method according to their needs.

• If they are looking to book a flight, they should call the Etihad reservation desk.
• On the other hand, if travelers want to request a wheelchair, disability, or any other medical assistance, then they should fill out the online form.
• Passengers who want to provide feedback or raise a complaint can choose the option of e-mail.
• On the other hand, passengers who want to have general inquiries can prefer the virtual assistant “Sara” for help.
• For group bookings, flyers should visit the Etihad sales office.
• However, for quick assistance, travelers should prefer contacting Etihad via phone call.

What Assistance Travelers Can Get By Contacting Etihad Airways?

Etihad Airways strives to provide the best flight experience. Thus, to make it possible, it also helps to resolve all inquiries about the flight. It also helps in assisting passengers with special needs.

Frequently Asked Questions

How do I contact Etihad Airways by Email?

You can contact Etihad Airways by sending an email to [email protected] for any booking-related issue. For medical assistance, you can drop an email at [email protected].

How do I speak to someone at Etihad Airways?

You can speak to an agent at Etihad Airways by dialing specific country phone numbers. You can also use the online chat assistance option for real-time conversation.

Is Etihad customer service available 24 hours?

Yes, the Etihad customer service team operates 24 hours on phone, chat, and e-mail assistance. It actively responds to the passenger’s inquiries and resolves them in minimum time.

What is the Etihad contact number for Abu Dhabi?

Passengers from Abu Dhabi can dial +97 1600 555 666 for any flight booking queries. Additionally, the Etihad assistance team is available all around the clock.

What is the Etihad contact number for the USA?

Passengers from the USA can call +1 877 690 0767 and speak to a live person at Etihad. The agents are actively available for all seven days of the week.

How can I contact Etihad Airways for group bookings?

You can visit the nearby Etihad sales office to make a group booking. You can also send an email to [email protected] or [email protected] with all the details and request a quote for the group reservation.

Does Etihad offer live chat assistance?

YES. Etihad has a virtual chat assistant SARA, which is available 24 hours a week. Travelers can request SARA to connect with an agent. An agent will respond to them and passengers can share their concerns with them on the chat.

How can I contact Etihad Airways for a pre-flight medical assessment?

Travelers with medical needs can call Etihad at +971 600 555666 or send their MEDA pre-flight assessment form to [email protected] to book their pre-flight medical assessment.