How To Contact Swoop Airlines

How to Reach Swoop Airlines Customer Support

6 minutes, 47 seconds Read

Last Updated on November 30, 2023 by Rick Spiegel

Swoop Airlines is an ultra-low-cost carrier that provides flight tickets at a cheaper price. Passengers prefer it to save dollars. But one of the things that make Swoop unique is its passenger service team. But the question arises of how to contact Swoop Airlines. Get ready for a seamless journey with Swoop Airlines, as we provide a complete guide for easy communication.

Whether you favor the speed of live chat or the convenience of email, Swoop Airlines offers multiple channels for booking and customer inquiries. Their dedicated agents are accessible around the clock, ensuring you receive timely assistance when you contact Swoop Airlines.

Ways to Contact Swoop Airlines Customer Service

If you are dwelling over the question “how to contact Swoop Airlines” then the airline offers a variety of options to ensure easy access. Travelers can select from Live Chat, Email, or Social Media, tailoring their communication to their preferences. Whether travelers need help with booking, cancellation, or any other queries, they can get in touch with them at any time.

Connect Swoop Via Live Chat

For those who prefer instant responses without the hassle of picking up the phone, Swoop Airlines offers a convenient live chat feature on their website. Travelers can visit their website and look for the chat icon to connect with a knowledgeable executive in real time.

Swoop Airlines offers a virtual assistant named Donna for immediate assistance. It is the Chatbot developed by Swoop. Donna possesses extensive knowledge about everything related to Swoop. Donna is available 24/7. Passengers can message their queries in the chat box and will receive immediate assistance. Travelers may be wondering that how they can contact Swoop Airlines virtual assistant Donna. They can go to Swoop’s official website and follow these steps:

  • Select the “Need Help” option in the top right corner.
  • Scroll down till you find the “Chat with an agent” option.
  • After clicking on Message Us you’ll be redirected to the messenger chat.
  • You will be greeted by Swoop Airlines virtual assistant Donna.
  • By following the pre-defined instructions, you can request Donna to connect with a live person on Swoop Airlines.

Send an Email to the Swoop Airlines Representative

If written communication is more your style, fear not! Swoop Airlines also provides an email option for contacting their team. Passengers can write a message outlining their query or request and send it to the airlines. Flyers should rest assured that the airline will respond promptly with helpful information or guidance.

  • Open the official website.      
  • On the top menu, choose the “Need Help” option.
  • On the next page, please select the Email Us option.
  • A Page would open up to submit a ticket.
  • Now select whether it’s a pre-flight or post-flight query according to that it will ask you to fill in the details like Email, Name, Traveling date, Phone no, and a Brief description of the issue.
  • Also, attach any file if required.
  • Finally, click on the submit button.

Note: It is best to chat with the live agent as you will get a real-time response instead of writing an e-mail. Swoop Airlines can take up to 48 hours to reply. 

Push a DM to Swoop Social Media Handles

In addition to these primary contact methods, keep an eye out for any additional resources offered by Swoop Airlines such as social media platforms as follows:

Swoop Airlines Contact Options

Swoop Airlines Phone Support

At this time, Swoop Airlines does not have a toll-free phone number or any other contact number available for travelers to reach out to. So, on our quest to contact Swoop Airlines Customer Support, you can strike off the phone call option It means that if you were hoping to get in touch with the airline for inquiries, assistance, or any other matter via phone call, then you might need to explore alternative means of communication.

contact swoop airlines by phone

However, Swoop Airlines is continuously transforming its passenger experience. So, it’s important to stay informed about the latest developments in case there are any changes in their communication channels in the future.

Reasons to Contact Swoop Airlines

Every airline has different norms for baggage, cancellations, and refunds. Passengers often get confused with the ever-changing guidelines. Moreover, sometimes passengers may need to request an add-on service to their itinerary. Similar is the case with Swoop Airlines. Travelers may contact the airlines for the following reasons.

why travelers contact swoop airlines
  • Changing or Canceling flights.
  • Flight Interruptions.
  • Technical Difficulty.
  • Special Assistance.
  • Lost/Found/Damage and Delayed Item.
  • Submit a Receipt or Request Insurance letter.
  • Correcting the name on the ticket.
  • Selecting the seats.
  • Upgrades.
  • Refund and compensation.

Tips to Connect With Swoop Airlines Quickly

We have discussed the multiple approaches to how to contact Swoop Airlines. It is up to the passenger to choose the right method for them. However, all methods are effective as the executives will provide the correct details every time. They are proactive. However, flyers should keep a few things in mind to get a quick response from the airline.

  • It is the responsibility of the traveler to provide correct passenger details.
  • They should enter the right ticket number and other flight details.
  • Another thing that will help is to keep the invoices and receipts handy at the time of submitting your request.
  • Usually, in the forms Swoop requests passengers to write about their concerns. They should use this to convey the problem more clearly.
  • Also, travelers should keep track of the deadlines for making requests or complaints for various services. It will help them to reach out to the executive in the time frame and they don’t have to bear any losses.

Frequently Asked Questions (FAQ’s)

How can I contact Swoop Airlines for flight changes and fee/luggage inquiries?

If you require assistance with rescheduling your flight, obtaining information about fees or luggage, please don’t hesitate to contact Swoop Customer Support through their messaging platform at

For disputes involving a claim amount or currency, please use the following email address: [email protected]. A Swoop agent will promptly get in touch with you to address your concerns.

What details are required while contacting Swoop’s Live Agent?

When getting in touch with the Swoop Airlines Live Agent, you’ll need to provide the following details:

  • Your complete name.
  • Name of any traveler listed in the booking.
  • Contact phone number.
  • Email address.
  • Reservation Code (if you have a booking).
  • Either the booking date or the last four digits of the credit card along with its expiration date.
  • A concise description of your request.

What is Donna at Swoop Airlines?

Donna is a virtual assistant or chatbot present at the Swoop Airlines website. You can chat with Donna and enquire about your concerns.

How do I request special assistance for my flight?

You can typically request special assistance, such as wheelchair services, during the booking process or by contacting Live Agent.

Can I call Swoop Airlines Customer Service?

No, you cannot call Swoop Airlines Customer Service. Presently, the airline does not provide any support over the phone. It does not have any active toll-free helpline number for passengers.

Is it safe to contact Swoop Airlines via messenger chat?

Yes, it is safe to connect with Swoop via messenger chat. Passengers will receive security from Meta and get a quick response from the chatbot. Simply go to

How can I modify or cancel my Swoop Airlines booking?

You can use the Manage Booking option to change or cancel your booking. Moreover, you can chat with Donna and connect with live agents over the chat to amend or cancel your bookings.

Can I connect with a Swoop agent over a social media handle?

You can DM Swoop Airlines on Facebook and Instagram. You can also tweet and tag Swoop Airlines and convey your problems easily. However, the response from the airline may take longer.

Social Media Handles

How to contact Swoop Airlines for special needs?

Passengers requiring special assistance may contact Swoop Airlines over messenger chat. They can also send an e-mail to [email protected] and can share their issue.


Rick Spiegel

I'm Rick Spiegel, a dedicated traveler and writer with a passion for all things related to airline travel. My love for exploring new destinations and my commitment to helping fellow travelers navigate the skies have led me to create a space where you can find all the information you need to contact airlines and resolve air travel issues seamlessly. With years of experience in the aviation industry, I've made it my mission to provide you with expertly crafted airline travel guides, ensuring that your journeys are as smooth as possible.

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